\r\nFor details on parking availability at your accommodation, refer to your property welcome guide. Locate your welcome guide here.
"}},{"@type":"Question","name":"Why is my credit no longer visible on my statement?","acceptedAnswer":{"@type":"Answer","text":"
If there's a credit on your account, it will no longer be displayed on your account statement. However, if you have an upcoming future instalment (within the next 10 days), any previously shown credit on your account has now been utilized to offset the upcoming instalment. This means that the rent will be deducted, with the amount being reduced by the credit on your account.
"}},{"@type":"Question","name":"What types of bank cards are accepted for payments on the Unite Students Website?","acceptedAnswer":{"@type":"Answer","text":"
Accepted bank cards for making payments on the Unite Students Website include Visa, Visa Electron, Mastercard, Maestro, and UnionPay.
"}},{"@type":"Question","name":"Which currencies can I use for making payments?","acceptedAnswer":{"@type":"Answer","text":"
Payments made via Visa, Visa Electron, Mastercard, or Maestro will be in GBP (£). \r\nFor Chinese students making payments via UnionPay credit or debit cards, payments will be displayed in GBP (£) during the payment process. However, the bank will deduct the amount in CNY or RMB (¥).
"}},{"@type":"Question","name":"Can I make payments using UnionPay?","acceptedAnswer":{"@type":"Answer","text":"
If you are an international customer and unable to pay by Direct Debit or CCRA (recurring card payment), it might be possible for you to pay via UnionPay through your online Customer Account or during your booking.
"}},{"@type":"Question","name":"What happens if I can't make a payment?","acceptedAnswer":{"@type":"Answer","text":"
Instalment due dates are outlined in your tenancy agreement, and by accepting the contract's terms and conditions, both the customer and guarantor are accepting responsibility for payment on the provided dates. If you cannot make a payment, please communicate with your property team. They can discuss your payment options and advise you on any potential implications based on the lateness of the payment.
"}},{"@type":"Question","name":"I can't process my payment on the website. What should I do?","acceptedAnswer":{"@type":"Answer","text":"
If your card payment is being rejected, we recommend contacting your bank first. If issues persist after contacting your bank, please get in touch with us.
"}},{"@type":"Question","name":"What is a charge?","acceptedAnswer":{"@type":"Answer","text":"
A charge is a payment request from us, covering rent, damage, key replacement, parking, or similar charges.
"}},{"@type":"Question","name":"I've locked myself out of my account. What should I do?","acceptedAnswer":{"@type":"Answer","text":"
If your account is locked due to multiple incorrect password attempts, contact us for assistance in unlocking it.
"}},{"@type":"Question","name":"How are rooms assigned?","acceptedAnswer":{"@type":"Answer","text":"
When you book through our website, you can choose your room type and contract length, but the allocation of your specific room is done randomly. If you have particular requests or preferences, please contact us directly.
"}},{"@type":"Question","name":"Can I extend my stay into the summer?","acceptedAnswer":{"@type":"Answer","text":"
If you wish to extend your stay into the summer, you can explore available properties on our summer booking page. Bookings for a minimum of 7 days can be made online for most properties, or you can reach out to us through the chat feature, and we'll assist you in finding the ideal room. \r\n \r\nIf you're considering an early arrival for the academic year, you can visit our Contact Us page to connect with us.
"}},{"@type":"Question","name":"What is the duration for which I can book my accommodation?","acceptedAnswer":{"@type":"Answer","text":"
We offer a range of booking options, including full-year stays, academic year stays, single semester stays, short-term stays, and summer stays for travel or early arrival. To explore these options, you can visit our summer booking page. Alternatively, start your search on our homepage.
"}},{"@type":"Question","name":"I need to inform you about a medical condition. How can I go about doing this?","acceptedAnswer":{"@type":"Answer","text":"
You can notify us about any medical condition that may impact your stay with us by sending an email to supportrequest@unitestudents.com. We will then connect you with your property team. \r\n
"}},{"@type":"Question","name":"Is it possible to inspect the property and the room before making a reservation? Interested in an in","acceptedAnswer":{"@type":"Answer","text":"
We have generated virtual tours for most of our properties. However, if you prefer an in-person tour, you can schedule this online for your selected property. To arrange an in-person viewing of the property and explore the available rooms, you can use our website to book a viewing. Simply locate the property you wish to view, click on the 'Book a viewing' button at the top of the page, and choose a date, property, and time slot. Log in to your account or register to receive confirmation of your viewing via email. \r\n
"}},{"@type":"Question","name":"Who is eligible to reserve a room?","acceptedAnswer":{"@type":"Answer","text":"
To make a room reservation with us, you must: \r\n \r\nBe a full-time student: \r\n \r\nAny university or college can inform you about your full-time student status. \r\n \r\nHave a guarantor: \r\n \r\nA guarantor, aged 25 or above, assumes joint financial responsibility for your tenancy. If you are unable to make payments, your guarantor is responsible for covering the costs. \r\n \r\nHave your card details ready: \r\n \r\nTo secure your booking, we will need your card details for rent instalments or any upfront payments. \r\n \r\nChoose your room: \r\n \r\nOur properties offer a variety of room options. Whether you prefer a private flat or sharing with others, the choice is yours.
"}},{"@type":"Question","name":"What is the procedure for damages?","acceptedAnswer":{"@type":"Answer","text":"
For items that are damaged or misused, we may need to repair or replace them, and charges may apply. We reserve the right to charge you for such damages, ensuring the cost to you is no more than what it costs us. If replacement items or external contractors incur charges after your checkout, we will notify you via email about the applied charges. \r\n \r\nFor more details on our damage charges, refer to our information on damage charges here. \r\n
"}},{"@type":"Question","name":"My visa application has been rejected. Can I cancel my booking?","acceptedAnswer":{"@type":"Answer","text":"
If your visa application is declined, we will cancel your booking without any charges. Additional details can be found here.
"}},{"@type":"Question","name":"Can I terminate my reservation?","acceptedAnswer":{"@type":"Answer","text":"
If you wish to cancel your reservation, it is possible, but you might still be responsible for paying your rent if you have completed the booking and are outside the cooling-off period. For more details, you can refer to our cancellation policy here. \r\n \r\nWe understand that the process of applying for a university place or a visa can be stressful. That's why if you do not achieve the required results or your visa application is rejected, we will cancel your booking at no cost, providing you with peace of mind. Learn more about this here. \r\n \r\nSubmit a cancellation request: \r\n \r\nThis cancellation request applies to customers who have not yet checked in. If you have already checked in, please contact your property manager. If you have already checked into your room and want to cancel or modify your booking, please get in touch with your property reception team, who will be happy to guide you through the next steps.
"}},{"@type":"Question","name":"Who can book a room?","acceptedAnswer":{"@type":"Answer","text":"
If you wish to reserve a room with us, you need to: \r\n \r\nBe a full-time student \r\nAny full-time student can reside with Unite Students; your University or College can inform you if you are considered a full-time student. \r\nHave a guarantor - a guarantor is someone over the age of 25 who shares financial responsibility for your tenancy. If you are unable to make payments, it is your guarantor's responsibility to do so. \r\nHave your card details at the ready - to make a reservation with us, we will need your card details to set up your rent instalments or for any upfront payments. \r\nSelect your room - we offer a variety of rooms across our properties. Whether you prefer a private flat or want to share one, the choice is yours.
"}},{"@type":"Question","name":"What is a guarantor and why do I need one?","acceptedAnswer":{"@type":"Answer","text":"
A guarantor is an individual over the age of 25 who shares financial responsibility for your tenancy. If, for any reason, you are unable to settle an amount owed to Unite Students, it becomes the responsibility of your guarantor to make the payment.
"}},{"@type":"Question","name":"Can I bring my pet with me?","acceptedAnswer":{"@type":"Answer","text":"
No, regrettably, pets are not permitted.
"}},{"@type":"Question","name":"If I require a guide dog or working dog for assistance, what should I do?","acceptedAnswer":{"@type":"Answer","text":"
Please contact us to discuss the available options.
"}},{"@type":"Question","name":"Can I sublet my room to someone else?","acceptedAnswer":{"@type":"Answer","text":"
No, subletting your room is not permitted.
"}},{"@type":"Question","name":"If I want to terminate my contract early, what should I do?","acceptedAnswer":{"@type":"Answer","text":"
To end your contract prematurely, you must find a replacement tenant. Once you've identified one, provide us with their details, enabling us to release you from your contract and establish a new tenancy agreement for them.
"}},{"@type":"Question","name":"How do I accept my tenancy agreement?","acceptedAnswer":{"@type":"Answer","text":"
Upon booking your room, you will receive an email titled 'Booking Offer Confirmation' and Acceptance. In this email, find a link to 'View' your agreement. Follow the link, log in with your email and password, or activate an account if needed. The 'Accepting your Agreement' page contains booking details, payment information, and Terms and Conditions. Read your agreement, tick to confirm understanding, enter your password, and click on the accept tenancy button.
"}},{"@type":"Question","name":"Is it necessary to read the tenancy document?","acceptedAnswer":{"@type":"Answer","text":"
Yes, it is crucial to understand the terms. If anything is unclear, contact us. Accepting the agreement means entering a contract. Changing or cancelling the tenancy later is subject to our cancellation policy.
"}},{"@type":"Question","name":"What do tenant and guarantor details mean in my tenancy agreement?","acceptedAnswer":{"@type":"Answer","text":"
What do tenant and guarantor details mean in my tenancy agreement?
"}},{"@type":"Question","name":"What are the accommodation details in my tenancy agreement?","acceptedAnswer":{"@type":"Answer","text":"
It includes the address and block/flat/room number of your residence
"}},{"@type":"Question","name":"What is a tenancy period?","acceptedAnswer":{"@type":"Answer","text":"
It is the agreed period of your tenancy, from the move-in date to the move-out date. This period is unchangeable once the agreement is signed.
"}},{"@type":"Question","name":"What are special conditions?","acceptedAnswer":{"@type":"Answer","text":"
Any conditions beyond the standard tenancy agreement applicable to your booking.
"}},{"@type":"Question","name":"Is a Guarantor required to book a room?","acceptedAnswer":{"@type":"Answer","text":"
For Pier Quays, a UK-based guarantor is required.
"}},{"@type":"Question","name":"Instalment Plan - What are the payment plans available?","acceptedAnswer":{"@type":"Answer","text":"
Pier Quays has no payment plans and needs to be paid the full amount
"}},{"@type":"Question","name":"Does the property have No Visa No Pay policy?","acceptedAnswer":{"@type":"Answer","text":"
Yes, Pier Quays offers 'No Visa No Pay' policy.
"}},{"@type":"Question","name":"Does the property have No University No Pay policy?","acceptedAnswer":{"@type":"Answer","text":"
Yes, Pier Quays offers 'No University No Pay' policy.
"}},{"@type":"Question","name":"How far are the nearby universities to the accommodation?","acceptedAnswer":{"@type":"Answer","text":"
Pier Quays student accommodation is near University of Kent - Medway Campus (0.6 Miles), University of Greenwich - Medway (1.1 Miles). These campuses/universities are within 2 miles of the property.
"}},{"@type":"Question","name":"How can I book this property?","acceptedAnswer":{"@type":"Answer","text":"
You can book Pier Quays in 3 simple steps:
\r\n\r\n
\r\n\t
Make a booking by submitting your details through the UniAcco booking form and pay the deposit.
\r\n\t
UniAcco will process your booking with the property manager.
\r\n\t
Finally, sign the tenancy agreement to confirm the booking.
\r\n
\r\n\r\n
"}},{"@type":"Question","name":"Which universities are closest to Pier Quays?","acceptedAnswer":{"@type":"Answer","text":"
The closest universities are the University of Kent's Medway Campus and the University of Greenwich's Medway Campus.
"}},{"@type":"Question","name":"What room types are available at Pier Quays, Medway?","acceptedAnswer":{"@type":"Answer","text":"
Pier Quays offers two main types of rooms: Ensuite rooms with private bathrooms and shared kitchens, and fully self-contained Studio flats with private kitchens and bathrooms.
"}},{"@type":"Question","name":"Are utility bills included in the rent?","acceptedAnswer":{"@type":"Answer","text":"
Yes, all utility bills—including water, electricity, heating, and WiFi—are included in the rent.
"}},{"@type":"Question","name":"Is there WiFi available in the accommodation?","acceptedAnswer":{"@type":"Answer","text":"
Yes, fast and reliable WiFi is available throughout the property and is included in your rent.
"}},{"@type":"Question","name":"What communal facilities are offered at Pier Quays?","acceptedAnswer":{"@type":"Answer","text":"
Pier Quays features a communal study and relaxation area, a gameroom, laundry facilities, and bike storage.
"}},{"@type":"Question","name":"Is there security on site?","acceptedAnswer":{"@type":"Answer","text":"
Yes, the property has CCTV, electronic key fob entry, and 24x7 dedicated support for your safety and peace of mind.
"}},{"@type":"Question","name":"Are there any supermarkets nearby?","acceptedAnswer":{"@type":"Answer","text":"
Yes, Tesco Express, Asda Gillingham Pier Superstore, and Lidl are all within walking distance.
"}},{"@type":"Question","name":"What are some must-visit attractions near student accommodations in Gillingham?","acceptedAnswer":{"@type":"Answer","text":"
Students can explore local highlights like The Royal Engineers Museum for military history, Gillingham Library for study and research, Great Lines Heritage Park for peaceful walks, and nearby local art galleries to experience the area’s creative side.
"}},{"@type":"Question","name":"What are the closest food options for quick bites?","acceptedAnswer":{"@type":"Answer","text":"
You’ll find several fast and tasty options nearby, including SNACK & GRAB, Strand Kebab & Fish Bar, and Chicken World Peri Peri Gillingham.
"}},{"@type":"Question","name":"How well-connected is Pier Quays to public transport?","acceptedAnswer":{"@type":"Answer","text":"
Pier Quays is very well-connected—Gillingham Train Station is just a 13-minute walk away, offering direct access to London and nearby towns. Several bus stops like Victoria Street (Stop B), Britton Farm Mall (Stop G), and St Mark’s Church (Stop J) are also within a 12–14 minute walk, making it easy to commute around Medway and beyond.
Pier Quays blends style, comfort, and practicality in one vibrant Medway location. Choose from sleek ensuite rooms or fully equipped studios, and enjoy great perks like a dedicated study space and a buzzing game room, perfect for students who want both focus and fun. Found on Blake Avenue (ME7 1FL), Pier Quays puts you minutes from local universities, transport hubs, hangout spots, and daily essentials, making student life smooth, social, and seriously convenient.
Groceries: Grab your essentials from Tesco Express, AsdaGillinghamPierSuperstore, and Lidl, all within easy walking distance.
Dining & Entertainment: Enjoy delicious bites at Sue's Crafty Cafe,SNACK &GRAB, Strand Kebab & Fish Bar, and Chicken World Peri Peri Gillingham.
Nightlife & Hangouts: Have fun at popular local bars like Mast & Rigging, Frog & Toad, and Scruffy Duck for a vibrant night out.
Iconic Attractions Nearby
The Royal Engineers Museum: Dive into local military history
Gillingham Library: Great for studying and research
Great Lines Heritage Park: Perfect for a scenic walk or relaxation
Local Art Galleries: Enjoy creativity and cultural enrichment
Room Options
Ensuite: A private bedroom and bathroom, with access to a shared kitchen.
Studio: A self-contained living space with your own private kitchen, bathroom, and bedroom.
Facilities and Amenities at Pier Quays, Medway
In-Room Amenities:
WiFi: Fast and reliable internet
Microwave: Handy for quick meals
Electric Stove: Cook your favourites
Ironing Board: Keep your clothes crisp
Trash System: Clean and organised
Toiletries: Essentials included
Sofa: Chill and relax in comfort
Utility Bills Included: No hidden charges
Community Features:
24x7 Dedicated Support: Help anytime you need it
Electronic Key Fob Entry System: Safe and secure access
CCTV: Extra peace of mind
Bike Storage: Secure and convenient
Gameroom: For fun and downtime
Laundry Room: On-site and easy to use
Communal Relaxing & Study Area: Great for studying or socialising
Contents Insurance: Your belongings covered
This student accommodation in Medway offers the best of all worlds—academic comfort, social energy, and everyday convenience, all wrapped in a warm, community-driven environment.
Show more
Cleaning Equipments Available
Sofa
Toiletries
Microwave
Heating
+7 more
Bills included
No Visa No Pay
No University No Pay
Special Offers
UniAcco Carnival: Up to £100 Cashback? Yes, You Read That Right!
Stay 40 weekMove in 2025-09-27Advance Rent £250Rent £211 / week
Looking for different dates?
Facilities in Pier Quays, Medway
Apartment
Cleaning Equipments Available
Sofa
Toiletries
Microwave
Heating
WiFi
Radiator / AC
Ironing Board
Community
Contents Insurance
24x7 Dedicated Support
Lounge Area
Communal Relaxing & Study Area
Bike Storage
Electronic Key Fob Entry System
CCTV
Laundry Room
Show More Facilities >
Explore Beyond Pier Quays, Medway
Victoria Street (Stop B)
17 mins walk
Chatham Freight LTD
12 mins walk
Medway Campus, University of Kent
12 mins walk
Medway Building
12 mins walk
Merlin House, University of Greenwich
27 mins walk
Nearby Locations
Bar: The Orange Tree, Revolution
Entertainment: Curve Theatre, O2 Academy Leicester
Restaurant: Turtle Bay, The Smoke Haus
Shopping Centre: Highcross Leicester, Haymarket Shopping Centre
Supermarket: Tesco, Sainsbury's
Location & Maps
Blake Avenue, Medway, ME7 1FL
4.4
11 Reviews for Pier Quays, Medway
Neighbourhood
4.6
Maintenance
4.1
Amenities
4.1
Security
5.0
Value of Services
4.5
4
Location
Facilities
Maintenance
Ilham Juma
Nice, cozy apartment with great transport links easy to commute anywhere
4
Location
Facilities
Maintenance
lavi
Amazing staff, well arranged rooms and social spaces. Had a really good experience
Payment Details
Booking Fee: You are required to pay £250 as advance rent payment.(Adjustable in rent). Instalment plan: If you are a student with a permanent UK home address then you will usually have the option of paying in one, three or seven instalments. If your permanent home address is outside the UK then you have the option of paying in one, two or four instalments. Guarantor: UK or International guarantor required. Mode of Payment: Debit/credit card, Bank transfer.
House Policies
Cancellation Policy
Cooling Off Period
1. Unless you have already collected the keys to the accommodation, you may cancel your booking by writing or completing our Cancellation Form, at any time during the 7 days after Property send you an e-mail confirming your booking is complete (the “7 Day Cooling-Off Period”). If your Tenancy is for a room in Wales, please contact us directly as a different cooling off period may apply. If you do that, you will not be charged and Property will return your deposit or any Advance Rent Payments you have made.
2. Once the 7 Day Cooling-Off-Period has expired, you will have to pay all amounts due under your Tenancy Agreement unless a replacement Tenant is found for your Room in accordance with this policy, or you enter a new Tenancy with Property Manager. To be considered a replacement Tenant, the individual would need to be a student who is eligible to book a Property Manager room in the usual way.
Replacement Tenants – Before your Tenancy Start Date has occurred
3. If you have proposed a replacement Tenant prior to your Tenancy Start Date, Property Manager has complete discretion as to whether it:
a. accepts the proposed replacement Tenant and enters into a Tenancy Agreement with them;
b. places the room back on general sale; or
c. allocates the room to an alternative student on a waiting list to enter into a Tenancy Agreement.
Property will release you from your Tenancy Agreement on the date seven days after any of the above has occurred.
Replacement Tenants – After your Tenancy Start Date has occurred
4. If a replacement Tenant is found for your Room after your Tenancy Start Date, Property will release you from your Tenancy Agreement from the start date of the replacement Tenant's new Tenancy Agreement. If you have occupied the Room prior to this, you will be charged £50.00 to cover our costs of preparing the Room for the replacement Tenant.
No Place No Pay – applicable to 1st year students only.
5. If you are a prospective first year undergraduate student and your offer of a place at your preferred University/Higher Education Institution is withdrawn by the University/Higher Education Institution as a result of you not achieving their required entry grades, you may be eligible to be released from your Tenancy Agreement. You may also be eligible to be released from the Tenancy Agreement if you are a prospective first year undergraduate student and you choose to go to a different University because you have exceeded your expected grades. To apply to be released from this agreement in the circumstances referred to above, you will need to supply us with a copy of:
d. a written rejection letter from your chosen university/college or UCAS or a screen shot of your UCAS status which confirms that the required results were not achieved; or
e. a copy of the proof of acceptance of your new university by UCAS adjustment.
6. These document(s) must be received by us within 7 calendar days from the date your results are published. Please complete our Cancellation Form with your documents. On receipt of the required documentation, it will be verified and, provided Property are satisfied, Property will cancel your Tenancy Agreement and refund any deposit or advance rent paid in full.
International Cancellation Policy:-
These additional cancellation provisions apply for any individual making a booking outside of the United Kingdom.
Cooling Off Period – the provisions for the Cooling Off Period set out in the main Cancellation Policy shall apply;
After the Cooling Off Period - Once the Cooling Off Period has expired the Tenant remains liable for the rent for the whole length of the tenancy unless they want to cancel with one of these 3 conditions:
No Place No Pay: the provisions for No Place No Pay set out in the main Cancellation Policy shall apply, save that this option shall not be available after the 31st August in the year the Tenancy Start Date is due to occur.
No Visa No Pay:if the student doesn’t get their visa to come and study in the UK, the student must send us the visa application rejection letter within 7 days of receiving it. On receipt of the required documentation, it will be verified and, provided Property are satisfied, Property will cancel your Tenancy Agreement and refund any deposit or advance rent paid in full. This option shall not be available after the 31st August in the year the Tenancy Start Date is due to occur.
No ATAS certificate, No Pay: Some international students coming to the UK to study in very specific fields need to apply for an ATAS certificate. (Academic Technology Approval Scheme). If a student’s ATAS certificate application is rejected the student must send us the ATAS certificate application rejection letter within 7 days of receiving it. On receipt of the required documentation, it will be verified and, provided Property are satisfied, Property will cancel your Tenancy Agreement and refund any deposit or advance rent paid in full. This option shall not be available after the 31st August in the year the Tenancy Start Date is due to occur.
The cancellation requests along with the proof documents must be sent by the student, from the email address they have registered their account with Property Manager and must be sent.
If an agent is involved the evidence must be sent to the agent and then forwarded via mail.
Replacement Tenants – Before your Tenancy Start Date has occurred
If you have proposed a replacement Tenant prior to your Tenancy Start Date, Property Manager has complete discretion as to whether it:
a. accepts the proposed replacement Tenant and enters into a Tenancy Agreement with them;
b. places the room back on general sale; or
c. allocates the room it to an alternative student on a waiting list to enter into a Tenancy Agreement.
Property will release you from your Tenancy Agreement on the date seven days after any of the above has occurred.
The student remains liable for the rent unless they find a replacement Tenant.
Frequent Asked Question (FAQ's)
Is it possible to prolong my tenancy?
Certainly, if your current room is still vacant, we would be delighted to extend your stay. Kindly get in touch with us, we will be pleased to facilitate this arrangement for you.
Is there parking provided at my accommodation, and what is the associated cost?
Parking is available at some of our properties, and students can reserve spaces on a first-come-first-served basis. The parking fee varies depending on the property.
For details on parking availability at your accommodation, refer to your property welcome guide. Locate your welcome guide here.
Why is my credit no longer visible on my statement?
If there's a credit on your account, it will no longer be displayed on your account statement. However, if you have an upcoming future instalment (within the next 10 days), any previously shown credit on your account has now been utilized to offset the upcoming instalment. This means that the rent will be deducted, with the amount being reduced by the credit on your account.
What types of bank cards are accepted for payments on the Unite Students Website?
Accepted bank cards for making payments on the Unite Students Website include Visa, Visa Electron, Mastercard, Maestro, and UnionPay.
Which currencies can I use for making payments?
Payments made via Visa, Visa Electron, Mastercard, or Maestro will be in GBP (£).
For Chinese students making payments via UnionPay credit or debit cards, payments will be displayed in GBP (£) during the payment process. However, the bank will deduct the amount in CNY or RMB (¥).
Can I make payments using UnionPay?
If you are an international customer and unable to pay by Direct Debit or CCRA (recurring card payment), it might be possible for you to pay via UnionPay through your online Customer Account or during your booking.
What happens if I can't make a payment?
Instalment due dates are outlined in your tenancy agreement, and by accepting the contract's terms and conditions, both the customer and guarantor are accepting responsibility for payment on the provided dates. If you cannot make a payment, please communicate with your property team. They can discuss your payment options and advise you on any potential implications based on the lateness of the payment.