121 Tyler House, Canwick Road, LN5 8EY Verified

Cancellation Policy

You may cancel your booking within 7 days of making it (the Cooling-Off Period) and receive a full refund of your security deposit, although refund timing depends on the tenancy deposit scheme.

After this period, 1st year undergraduate and postgraduate students may cancel under a “No Place, No Pay” policy if their university place is withdrawn or they choose another university after exceeding their grades.

Valid written evidence must be provided within 3 days of results (no later than 28 August). If approved, the contract is cancelled and the deposit refunded within 30 days; otherwise, 4 weeks’ notice is required and rent is payable during that period.

2nd year and returning students may cancel within 7 days for a full refund; after that, cancellation is only allowed if their university place is withdrawn, subject to evidence within 3 days, failing which 4 weeks’ notice and rent liability apply.

After moving in, the tenancy may be ended by giving 2 months’ written notice, aligned with the rent cycle and ending on the last day of a rent period, along with required personal, booking, and supporting details.