Question 1

What is platform fees?

Accepted Answer

The fee is intended to support the delivery of improved customer services and guarantee that you receive preferential treatment throughout the booking process.

Question 2

Is it Refundable?

Accepted Answer

You can get a full refund if you cancel within 24 hours of payment, after which platform fees will not be refunded (To be added on Cancellation Policy also)

Question 3

Will the booking fee be refunded to the student?

Accepted Answer

Fee is non-refundable in case the student decides to swap their accommodation from a non-commissionable property to a commissionable property. Platform Fee is refundable to the student if they decide to cancel their booking within the defined “UniAcco Cooling Off Period”. This period will be upto 48 hours from the months April-September and 5 days from the months October-March.

Question 4

How will we differentiate the booking fee for a UK Student/International Student?

Accepted Answer

Platform fee reflects upfront for all non-commissionable properties. For partially commissionable properties, the platform fee should reflect at the time of the student filling the booking form. This is subject to the nationality of the student.

Question 5

Why should a student book with UniAcco and not directly with the Property Manager?

Accepted Answer

We will assist the student with the entire booking process.  End-to-end handling of the cancellation process for the student. (Platform Fee won’t be refundable to the student in this scenario). Post Move-In Assistance to the student.

Question 6

Who cleans the room and communal area?

Accepted Answer

Each property has different services available with some including room and communal cleaning. Please ask us on an individual property basis and we’ll inform you of what’s available.

Question 7

What’s a holding deposit?

Accepted Answer

We ask for a holding deposit of 1 weeks worth of rent upfront, this is held while we get your references and start draw up your tenancy agreement.

Question 8

Can I book a place with my friends?

Accepted Answer

Yes, you can book accommodation with your friends and specific schemes do sometimes run group booking promotion throughout the year. To reserve the property, we will need all your friends details including full name, contact details and university I.D.

Question 9

Am I allowed to have guests?

Accepted Answer

Yes. It is your home, so you are allowed to have guests visiting you. Generally speaking, we offer a maximum stay of 3 days with no additional charge. Extensive stay is not allowed.

Question 10

What’s provided in the bedroom? Do I need to bring my own bedding?

Accepted Answer

Facilities and features can vary from property to property. Typically, you are provided with a bed, a study with a desk and a chair, book shelves, wardrobe and plenty of storage. Bedding is not provided with each room as most of our students prefer to bring their own.

Question 11

Is a Guarantor required to book a room?

Accepted Answer

For Inka Studios, a UK-based guarantor is required.

Question 12

Instalment Plan - What are the payment plans available?

Accepted Answer

Inka Studios has no payment plans and needs to be paid the full amount

Question 13

Does the property have No Visa No Pay policy?

Accepted Answer

Yes, Inka Studios offers 'No Visa No Pay' policy.

Question 14

Does the property have No University No Pay policy?

Accepted Answer

Yes, Inka Studios offers 'No University No Pay' policy.

Question 15

How can I book this property?

Accepted Answer

You can book Inka Studios in 3 simple steps:

Make a booking by submitting your details through the UniAcco booking form and pay the deposit.
UniAcco will process your booking with the property manager.
Finally, sign the tenancy agreement to confirm the booking.

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