Southgate

Cooling-Off Period

• Within 7 days of booking confirmation, if your booking is made more than 19 weeks before the License Start Date; or

• Within 48 hours of booking confirmation, your booking is made less than 19 weeks before the License Start Date.

If valid notice is received within this cooling-off period, all sums paid will be refunded in full, including the Advance Tariff Payment, excluding any Stripe or bank transaction charges.

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Cancellation After Cooling-Off Period

If you cancel your booking after the expiry of the cooling-off period and prior to the License Start Date, you will remain liable for the full License Tariff unless:

• You identify a Replacement Occupier who is a full-time student,

• The replacement is approved by AJG Studentlets, and

• All outstanding amounts owed by you are paid in full.

A £50 administration fee will apply for any approved replacement. Promotional discounts applied to your original booking will be forfeited and refund calculations will be based on the standard Tariff. If an agent is used to find a replacement, you will be liable for their fee.

Requests for replacement Occupiers received after 1 June will not be considered under any circumstances.

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Special Cancellations

You may cancel your booking and receive a full refund (excluding Stripe and bank processing fees) if you meet the following criteria:

• Your UK visa application is refused (notice must be served within 3 days of receiving the refusal); or

• Your university application is unsuccessful, resulting in loss of full-time student status (notice must be served within 3 days of receiving your results).

Cancellation requests made without proper evidence will be declined.

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Failure to Complete Booking Steps

If you fail to complete the required booking steps — including payment of the Advance Tariff Payment or first instalment and signing of the License Agreement — within the applicable timeframe (including during the cooling-off period), your booking may be cancelled, and your Room may be re-listed without further notice.

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After License Commencement

Once your License Period has commenced, you are contractually bound for the full duration of the term. Early departure does not absolve you from liability unless a Replacement Occupier is found and approved under the terms described above. AJG Studentlets is under no obligation to assist in sourcing a replacement.

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Any decision to release you from your License Agreement for reasons not falling within the defined Cancellation criteria shall be made entirely at the discretion of AJG Studentlets and considered on a case-by-case basis. AJG Studentlets is under no obligation to grant such a release and reserves the right to impose reasonable conditions or fees where such discretion is exercised.

Residential License Agreement

You will receive a copy of your Residential License Agreement, including your License Letter and Terms & Conditions, for review and acceptance via email

The License Agreement will only take effect, and your right to occupy the Room will only commence, once:

a) The first instalment of the License Tariff has been received by AJG Studentlets in clearfunds; and

b) The License Agreement has been signed by you and, unless expressly waived by the Licensor, by your nominated Guarantor.

Until both conditions are satisfied, AJG Studentlets shall be under no obligation to reserve or make the Room available to you