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Payment Details
Booking Deposit:
1. A non-refundable booking fee is required at booking.
2. It converts to a security deposit at tenancy start and is refundable at the end, minus any deductions.
Installment Plan: Full payment or 3 installments
Guarantor: Spanish guarantor required.
Mode of Payment: Bank transfer or debit/credit card only via flywire.




House Policies
Cancellation Policy
You have the right to cancel your booking within 14 days of the booking date ("Cooling-Off Period") and receive a full refund of all payments made, including any booking fees or deposits, provided that the residential period ("Tenancy Period") has not yet commenced.
If you cancel after the Cooling-Off Period but before the tenancy start date, you may still be eligible for a refund only under the following conditions:
- You are unable to secure a place at a university or college located in the same city as the accommodation.
- You are unsuccessful in obtaining a visa to enter the country (if applicable).
In either case, you must provide supporting evidence. If approved, a full refund will be issued, excluding any non-refundable booking fees, if applicable.
Once your tenancy begins and you have moved in, your security deposit will be held in a separate bank account and used against any damages (excluding fair wear and tear), unpaid rent, or other charges incurred during your stay. The remaining balance of the deposit will be refunded to you within 14 days of the end of the tenancy agreement.
It is important to understand that by booking the accommodation, you are entering into a legally binding agreement with the property owner and are liable for the full duration of the tenancy unless a valid cancellation reason is accepted.
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Instalment Plan
Tenancy Instalment Plan (Approx. Weeks Paid)
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August: Payment for 4 weeks
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October: Payment for 16 weeks
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February: Payment for 20 weeks
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April: Payment for 11 weeks
Frequent Asked Question (FAQ's)
What do I have to pay and when?
In order to pay rent in three instalments, you will need to provide evidence of a guarantor based in the country of your accommodation, such as a family member or friend. The first rent instalment must be paid 10 days prior to your tenancy start date. Your second rent payment will be due in January, and your third and final rent instalment will be due in May.
If you are unable to provide a guarantor in the country of your accommodation, your rent payment will need to be made a year in advance, in full, 10 days prior to your tenancy start date.
I am paying my rent in instalments, when are my payments due?
For those students paying in instalments, the rent payment dates are:
1st instalment – 10 days prior to your tenancy start date
2nd instalment – the following January
3rd instalment – the following May
I am paying my rent in full, when is my payment due?
If you are unable to provide a guarantor in the country of your accommodation, your rent payment will need to be made in advance, in full, 10 days prior to your tenancy start date.
Can I live in Collegiate accommodation without a guarantor?
Yes, you can still live in Collegiate accommodation without a guarantor. In this case, full payment for the year is required in advance, 10 days before the tenancy starts. Housing Hand (www.housinghand.com) is also accepted as a guarantor with additional costs.
What documents are required for check-in?
Before moving in, ensure you have:
Paid your deposit
Signed your tenancy agreement
Paid your first rental instalment (or full rent if applicable) as keys won't be issued without payment
Provided 1x photo ID, 1x proof of address for yourself (and your guarantor if applicable)
Provided 1x proof of Visa if needed
Provided 2x passport photos and 1x proof of student status
What kind of students will be living in Collegiate accommodation?
A wide range of students live in Collegiate student accommodation, including undergraduates, postgraduate students and international students.
Do I have to pay for a TV licence?
You will be responsible for providing a TV licence.