Via Castell'Umberto Verified

Standard Spacest Cancellation Policy (Tenant-Initiated)

• More than 60 calendar days before check-in date → 100% refund of the first month's rent. Tenant booking fee is non-refundable.
• Between 59 and 30 calendar days before check-in date → 50% refund of the first month's rent. Tenant booking fee is non-refundable.
• Less than 30 calendar days before check-in date → No refund of the first month's rent. Tenant booking fee is non-refundable.

15.2 Provider-Specified Cancellation Policy

If a Provider includes a specific cancellation policy in their listing, that policy will apply in substitution to the standard policy terms set by Spacest. Custom policies may adjust the portion of the first month's rent that is refundable depending on notice period or circumstances. Providers must clearly state their policy before the booking request is made. In case of conflict, Spacest may apply the most tenant-favourable interpretation if the language is misleading or ambiguous. The Spacest fee is non-refundable.

15.3 Provider-Initiated Cancellations

• ≥ 60 days before check-in: No penalty (0% of first month's rent).
• 59–30 days before check-in: 25% of first month's rent charged as a penalty.
• ≤ 29 days before check-in: 50% of first month's rent charged as a penalty.

If Spacest is forced to cancel a reservation and refund its service fee to the tenant due to serious issues attributable to the Landlord (e.g., poor hygiene or unsatisfactory property conditions, the Provider preventing check-in, false or misleading information in the listing), Spacest reserves the right to apply a penalty equal to 50% of the first month's rent. The amount due will be deducted at the Provider's next booking.