Southern Cross University Coffs Harbour

UniLodge Cancellation Policy
The following terms and conditions apply to your application for accommodation with UniLodge
Australia.

• All termination and cancellation requests must be submitted in writing, accompanied bysupporting evidence, to the relevant UniLodge property where your application was lodged.
• UniLodge reserves the right to cancel your accommodation application at its discretion under the following circumstances:
•  If any information provided during the application process is found to be false or
• misleading;
• If you fail to meet student status requirements;
• If you do not sign the Residential Tenancy Agreement by the required deadline;
• If you fail to pay the Advance rent and/or Bond by the due dates specified;
• If you do not arrive by your contract start date (unless an alternate date of arrivalis provided later than the contract start date)
• If you fail to comply with your obligations as outlined in the Booking Terms & Conditions.

Cancellation of Accommodation Booking Prior to Arrival
No Visa, No O?er – No Pay!
UniLodge o?ers peace of mind with the "No Visa, No O?er – No Pay!" policy, which may entitle
you to a full refund if you are:

• Unable to secure an Australian student visa; or
• Denied an o?er from your education provider in Australia.To be eligible, you must:
• Provide a copy of the refusal notice from the Department of Home A?airs; and/or
• Provide a copy of the decision letter from your education provider, with visible contact
• details.
•  Submit all supporting documentation in writing to the relevant UniLodge property at least30 days prior to your booking start date.

Available options:

• ? Defer your contract start date to a future term and transfer your advance rent payment to the deferred booking.
• ? Receive a full refund (to domestic or international bank accounts only; internationaltransfers may incur a processing fee). Refunds may take up to four (4) weeks to process.
  
  
  Cancellation of Booking After Tenancy Agreement is Signed

A Tenancy Agreement (lease) is a legally binding contract between UniLodge and the resident,
governed by the relevant Residential Tenancies Act in each Australian state. Once signed, the
agreement remains in force for its full term, and all parties are required to comply with its terms
and conditions. Please refer to the termination clause within your lease agreement for further
details. Typically, a cancellation fee of between one (1) to four (4) weeks’ rent applies.
Special Circumstances:
1. No Visa, No Offer – No Pay!

• If you are unable to secure an Australian student visa and/or are denied an offer
  from your education provider, you may still be eligible for the "No Visa, No Offer 
  No Pay, option. To qualify, you must notify the UniLodge property in writing within
  24 hours of receiving your decision notice and provide the required supporting
  evidence as outlined above.

2. Global Pandemic Outbreak

•  At present, there are no global travel restrictions in place. If your home country
  imposes travel restrictions, you must provide o?icial documentation from your
  government confirming these restrictions to be considered for cancellation.
  Room Requests and Booking Changes
• Requests for specific room types, layouts, features (e.g., operable windows), or locations are subject to availability and cannot be guaranteed.
• Changes to your booking, such as shortening the lease term or changing room types, may incur an administrative fee, particularly if requested within 14 days of contract start date.