Alexandra Hall

Booking Deposit:- A deposit is required to secure your room with the property, and the amount depends on the room type you choose.(refundable at the end of tenancy)
Installment Plan:- You can choose 3 installments, 10 installments, or full payment.
Guarantor:- Domestic and international guarantors are accepted. However, in the case of an international guarantor, confirmation with the property manager is required.
Mode of Payment:- Bank transfer, credit card or debit card.

Countersigned Bookings: If your booking is complete and has been countersigned, it is legally binding. There are however some situations where you may be able to cancel. 

Replacement Tenant: We may, at our discretion, assist you in finding a replacement tenant, but cannot guarantee that a replacement will be found. It is your responsibility to find a replacement tenant. If a replacement is found, any refund due (after deduction of the non-refundable amount) will be processed once a suitable replacement has signed their agreement, paid rent and moved into the accommodation. If the contract has fewer than 12 weeks remaining, we may not be able to accept the replacement tenant.  

No Visa:  If you?don't?get?your?visa to?come and study in the UK, you must send us the visa application rejection letter within 48 hours of receiving it. Providing you provide the necessary information in the required time you will be able to cancel your booking, and we will return any advanced rent paid. This is applicable for bookings starting within 30 days of your visa application decision  

No University Place: If you?fail to gain the required qualifications and are not accepted into the University,?you need to send us the university rejection letter, or proof that the exam results don’t meet the requirements of the university. You must send us the proof documents within 48 hours of receiving them. Providing you provide the necessary information in the required time you will be able to cancel your booking, and we will return any advanced rent paid. 

Withdrawal from University: ?A student may be allowed to leave early without financial penalty under certain conditions relating to medical release from their university in line with the ANUK code. If you think you may be eligible for this type of release, please contact your property manager. If you do qualify, you will need to provide proof of your university medical release.? 

Notes: 

Advance Rent Paid:  If you choose a room and pay the Advance Rent but do not complete your booking, and later decide to cancel, an amount will not be refunded. This non?refundable amount will be whichever is lower: the Advance Rent you paid or the cost of one week’s rent. In some cases, this means you may lose all of the Advance Rent, and in other cases you may lose one week’s rent instead. 

Cancellation Policy

You can cancel your booking up to 14 days after you accept your offer or pay your deposit (the Initial Cancellation Period), which reduces to 7 days from 1st August ahead of the academic year being booked, providing you have not already moved in to the property and we will refund your security deposit in full. Deposits will normally be refunded within 28 working days of cancellation, however our legal obligation as a landlord is to secure all deposits with a third party protection scheme. In the event that your deposit has already been sent to the protection scheme by the time you cancel your booking, your refund could take up to 60 days to be refunded due to the protection scheme’s processing period and your deposit refund will come directly from them – you will need your repayment ID which will be sent to you directly by the protection scheme. If the deposit has already been sent to the deposit protection scheme, unfortunately, we are unable to influence their processing time.If you cancel your booking after the 14 day Initial Cancellation Period (7 days after 1st August), you will remain liable for the weekly rent (for each and every week or part week) until we are able to re-let the room. If we are able to re-let the room we will release you from the agreement upon payment of a £50 variation of contract fee which we will recover by retaining part or all of your deposit. If you have paid a lower deposit amount, that’s the amount that will be retained.

Extended cancellation policy (21-22 academic year bookings):

Some properties have an extended flexible cancellation period for 21-22 academic year bookings, as per the lists below. Properties that appear in this list will allow cancellation of your booking up to 31st May 2021 for any reason without penalty, and we will refund your security deposit in full as outlined in the standard cancellation terms.

1. This applies to any tenancy length for 21-22 academic year bookings only. For the avoidance of doubt, it does not apply to any bookings for accommodation during the 20-21 academic year or summer 2021 period.
2. You must notify us in writing (including email) no later than 23:59:59 on 31/05/2021. After this date, the standard cancellation terms apply.
3. This promotion is in addition to our standard cancellation terms which continue unaffected.
4. This promotion only applies to bookings made directly with us or through an agent and does not apply to bookings made via universities or other institutions as part of a nominations or referral agreement unless expressly specified.
5. Cancelling your booking using this promotion invalidates any other promotion you may have been eligible for, including but not limited to any prize draws, cashbacks or referral incentives.
6. Existing customers must be up to date with payments due on their account to be eligible for this promotion.
7. We reserve the right to withdraw or change this promotion at any time, and the new terms in place will then apply to bookings made after any amendment.