Oxford Brookes University, Headington

At Househat, we strive to provide exceptional service and a seamless experience for our valued clients.

We understand that circumstances may arise that require you to cancel or modify your accommodation booking, and we are committed to ensuring a fair and transparent cancellation policy.

We kindly ask you to carefully review the following details regarding our cancellation policy before making a booking.

1. Cancellation Requests:
a. All cancellation requests must be submitted in writing through our official communication channels, which include email or our online cancellation form. To ensure the accuracy and effectiveness of the cancellation process, we are unable to accept cancellation requests through verbal or phone communication unless they are followed up with a written confirmation.

2. Cancellation Period:
a. Cancellations differ property to property. Some rooms / houses may have a cooling-off period and other won’t. At times, you will be asked to find a replacement for your booking if it is a fixed term non cancellation tenancy / contract.

Please check with the management beforehand to understand if the property is suitable for cancellation. If you are charged a fee, this fee covers administrative costs, as well as the potential loss of other booking opportunities due to the cancellation.

3. Non-Refundable Fees:
a. Certain fees or charges associated with your booking may be non-refundable, regardless of the cancellation period. This is clearly outlined during the booking process, ensuring transparency and providing you with a comprehensive understanding of the costs associated with your accommodation.

4. Early Departure:
a. In the event of an early departure or check-out before the scheduled end date of your booking, there will be no refund or credit issued for the unused portion of the accommodation fees. We encourage you to carefully plan your stay duration to avoid any inconvenience or disappointment.

5. No-Show Policy:
a. If you fail to check-in on the scheduled arrival date and have not notified us of any changes or delays, your booking will be considered a no-show. In such cases, the entire booking amount will be non-refundable and at times you will still have to follow the tenancy agreement and pay remaining charges. To avoid this situation, we recommend that you inform us of any changes to your travel plans to ensure a smooth check-in process.

6. Refunds:

7. a. If you are eligible for a refund according to our cancellation policy, we will process it within [5-10] business days from the date of your cancellation request submission. Please note that the actual refund timeframe may vary depending on your payment provider.

8. b. Refunds will be issued to the original payment method used during the booking process. If the payment was made through a credit card, the refund will be credited back to the same credit card.

9. Force Majeure:

a. While we make every effort to ensure that your booking is fulfilled as planned, there may be rare instances of unforeseen circumstances beyond our control. These circumstances, including natural disasters, government regulations, or any other force majeure events, may necessitate the modification or cancellation of bookings without liability.

10. b. In such cases, we will make every effort to promptly notify affected students and provide suitable alternatives or refunds. However, we cannot be held responsible for any losses or additional expenses incurred as a result of such events.

We highly recommend that you carefully review our cancellation policy before making a booking to fully understand your rights and obligations. By proceeding with the booking, you acknowledge and accept the terms and conditions outlined in this cancellation policy.

11. If you have any questions, concerns, or require further assistance, our dedicated customer support team is here to assist you. Please don't hesitate to reach out to us, and we will be more than happy to help.