Question 1

What is platform fees?

Accepted Answer

The fee is intended to support the delivery of improved customer services and guarantee that you receive preferential treatment throughout the booking process.

Question 2

Is it Refundable?

Accepted Answer

You can get a full refund if you cancel within 24 hours of payment, after which platform fees will not be refunded (To be added on Cancellation Policy also)

Question 3

Will the booking fee be refunded to the student?

Accepted Answer

Fee is non-refundable in case the student decides to swap their accommodation from a non-commissionable property to a commissionable property. Platform Fee is refundable to the student if they decide to cancel their booking within the defined “UniAcco Cooling Off Period”. This period will be upto 48 hours from the months April-September and 5 days from the months October-March.

Question 4

How will we differentiate the booking fee for a UK Student/International Student?

Accepted Answer

Platform fee reflects upfront for all non-commissionable properties. For partially commissionable properties, the platform fee should reflect at the time of the student filling the booking form. This is subject to the nationality of the student.

Question 5

Why should a student book with UniAcco and not directly with the Property Manager?

Accepted Answer

We will assist the student with the entire booking process.  End-to-end handling of the cancellation process for the student. (Platform Fee won’t be refundable to the student in this scenario). Post Move-In Assistance to the student.

Question 6

Am I able to bring my bike?

Accepted Answer

We encourage everyone to bring their bikes to university as it makes for a much more environmentally friendly way to get around town.

Question 7

Will my room be cleaned?

Accepted Answer

Yes, cleaning services are available.

Question 8

Will I have internet in my room?

Accepted Answer

Yes, we have high speed Wifi

Question 9

Is a Guarantor required to book a room?

Accepted Answer

For Avalon Court, a UK-based guarantor is required.

Question 10

Instalment Plan - What are the payment plans available?

Accepted Answer

Avalon Court has no payment plans and needs to be paid the full amount

Question 11

Does the property have No Visa No Pay policy?

Accepted Answer

Yes, Avalon Court offers 'No Visa No Pay' policy.

Question 12

Does the property have No University No Pay policy?

Accepted Answer

Yes, Avalon Court offers 'No University No Pay' policy.

Question 13

How can I book this property?

Accepted Answer

You can book Avalon Court in 3 simple steps:

Make a booking by submitting your details through the UniAcco booking form and pay the deposit.
UniAcco will process your booking with the property manager.
Finally, sign the tenancy agreement to confirm the booking.

Universities	Miles	Transport	Miles	Places of Interest	Miles
Nottingham Trent University - City Campus	0.3	Nottingham Railway Station	0.7	Nottingham Castle, Museum & Art Gallery	0.7
University of Nottingham - Park Campus	2.8	Royal Centre Tram Stop	0.2	Old Market Square	0.4
University of Derby - Derby Campus	15.6	Victoria Bus Station	0.4	City of Caves	0.5
Loughborough University - Loughborough Main Campus	13.9	Lace Market Tram Stop:	0.7	Theatre Royal & Royal Concert Hall	0.1
De Montfort University - Leicester Campus	25.7	Broadmarsh Bus Station	0.7	Nottingham Contemporary	0.6

Avalon Court

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