Question 1

What documents are required?

Accepted Answer

Your Photo ID, Proof of your Guarantor's ID, Proof of your Guarantor's home address, Proof of your student status,

Question 2

Upfront payment to secure accommodation?

Accepted Answer

We don't believe in taking deposits, as it creates an air of distrust with our resident community and we don't like to make people wait to get refunds at the end of their stay.

Instead, we just take the value of one week's rental for your room at the time of booking to secure your accommodation. The payment is used towards your rent with us, so you never pay more to us than you need to.

We also do not take any booking or administrative fees for making a reservation with us, helping you budget and saving you costs.

Question 3

How to use a printer?

Accepted Answer

We have free printing in all our urbanest student accommodation, you can print out your documents by inserting a USB drive to the printer.

Question 4

What to do when you are locked out or need a replacement key?

Accepted Answer

If you have lost your keys, please report this to our team at the reception as soon as possible for security reasons so that we can disable your old fob

To get a new fob, you will need to show proof of ID to confirm you live with us. If you do not have ID with you, our onsite team member will need to ask your 2 or 3 questions to confirm your identity.

You will then need to fill in a Lost Key Form and a new key will be issued to you.

Question 5

Where to store any big stuff while you live in London?

Accepted Answer

It is not possible for us to store luggage or large furniture outside any flat/room due to insurance reasons, however we understand the importance of having somewhere to secure these types of items safely.

Question 6

What is Council Tax?

Accepted Answer

Council tax is a fee collected by each local council of the area your property is situated in. This tax is used to pay for services such as road management, traffic, street lighting, rubbish collection and education services.

Question 7

Will I need to pay Council Tax?

Accepted Answer

If you are a full-time student in an educational institution such as a University, you are exempt from paying these council taxes.

If you arrive in London before you are registered as a student, or if you stay beyond the end date of your course, you may need to pay tax for that period.

Question 8

How to prove my Council Tax exemption?

Accepted Answer

If you are needed to prove your student status in order to become exempt from council tax, you can request a council tax exemption certificate from your University.

Question 9

Where and how to do laundry in our buildings?

Accepted Answer

Every one of our buildings contains a laundry room managed by our partners, Circuit Laundry, inside the building. Simply ask at the reception of your building to find out which floor yours is on.

Question 10

What do urbanest clean as part of our rental?

Accepted Answer

We clean all reception & common parts (such as study rooms) every day.

As every customer has different needs, we do not include in-room or in-flat cleaning services as part of the rental.

Question 11

What to do if you're concerned about a current resident?

Accepted Answer

If you are concerned about the immediate welfare or safety of one of our residents and unable to make contact through our main customer line, you can be connected to our out-of-hours welfare support team.

Urbanest St Pancras