UniLodge Park Avenue

Cancellation Policy
Please review the following cancellation terms carefully. These conditions apply
once you have paid your initial fees and accepted your Letter of Offer.
1. Visa Refusal Before Rental Agreement Commencement
If you do not receive your student visa before your rental agreement start date, you
may cancel your agreement without penalty, provided the following conditions are
met:
• You must email a written cancellation request tomail within 24 hours of receiving your visa refusal
notice from the Department of Home Affairs.
• You must attach the official visa refusal notification from the Department.
If these requirements are met, your rental agreement will be cancelled and a full
refund of initial fees (bond and first rent) will be issued.
 Important: If the required email and documentation are not received within 24
hours, this will be treated as a rental agreement break, and break conditions (see
Section 5) will apply.
2. Visa Refusal After Rental Agreement Commencement
If your rental agreement has already commenced and you are later refused a
student visa:
• You must submit a written request to parkavenue@unilodge.com.au within 24
hours of receiving the refusal notice.
• You must attach the official refusal email from the Department of Home
Affairs.
If submitted correctly:
• Your rental agreement will be cancelled.
• Your bond and pre-paid rent will be refunded (except rent payable from the
rental agreement start date until the cancellation request and
documentation were received).
If not received within 24 hours, this will be treated as a rental agreement break and
the break conditions (see Section 5) will apply.
3. Flight Cancellations or Travel Delays
If your arrival is delayed due to a flight cancellation, we will assist by adjusting your
rental agreement start date by up to 7 days, provided:
• You notify us in writing within 24 hours of receiving your official flight
cancellation notice, and
• You attach supporting documentation from the airline confirming the
cancellation.
If your delay extends beyond 7 days, or if documentation is not provided within the
required timeframe, this will be assessed on a case-by-case basis and may involve
financial penalties.
4. Other Cancellation Scenarios
If your cancellation is due to any of the following, a monetary penalty may apply (in
line with CAV rental reforms and not exceeding the rental agreement break fee
cap):
• Providing false or misleading information during the application or booking
process.
• Failing to pay the required bond or rent in advance.
• Change of mind after confirming the booking.
Any refundable fees will be processed within 30 days.
5. Cancellations After Contract Start Date (Rental Agreement Breaks)
If you cancel after your rental agreement has commenced, and it is not due to visa
refusal or because your enrolment with the university was unsuccessful, this is
considered a rental agreement break.
The rental agreement break fee/amount will be applied in accordance with the
current Residential Tenancies legislation and regulations.
6. Rental Agreement Transfers (Assignment)
If you wish to transfer (assign) your rental agreement to another person, you must
submit a written request to management for approval.
• Consent will not be unreasonably withheld.
• A rental agreement transfer fee of $330 applies to cover administration and
processing costs.
• The incoming renter must be a full-time student and must complete an online
application.