Question 1

What is platform fees?

Accepted Answer

The fee is intended to support the delivery of improved customer services and guarantee that you receive preferential treatment throughout the booking process.

Question 2

Is it Refundable?

Accepted Answer

You can get a full refund if you cancel within 24 hours of payment, after which platform fees will not be refunded (To be added on Cancellation Policy also)

Question 3

Will the booking fee be refunded to the student?

Accepted Answer

Fee is non-refundable in case the student decides to swap their accommodation from a non-commissionable property to a commissionable property. Platform Fee is refundable to the student if they decide to cancel their booking within the defined “UniAcco Cooling Off Period”. This period will be upto 48 hours from the months April-September and 5 days from the months October-March.

Question 4

How will we differentiate the booking fee for a UK Student/International Student?

Accepted Answer

Platform fee reflects upfront for all non-commissionable properties. For partially commissionable properties, the platform fee should reflect at the time of the student filling the booking form. This is subject to the nationality of the student.

Question 5

Why should a student book with UniAcco and not directly with the Property Manager?

Accepted Answer

We will assist the student with the entire booking process.  End-to-end handling of the cancellation process for the student. (Platform Fee won’t be refundable to the student in this scenario). Post Move-In Assistance to the student.

Question 6

Do I need to pay Council Tax?

Accepted Answer

In the UK, full time students are currently exempt from Council Tax during their studies so that’s one less cost to worry about. You will need to supply your village with an exemption form (which will provided at check-in), as well as an exemption certificate from your University if requested. If you don’t do this, the local authority may charge us and you will be liable to pay this cost.

Question 7

How much does internet access cost?

Accepted Answer

The internet provided is completely free of charge (subject to you meeting the conditions in your rental agreement), so you don’t need to pay any extra. To get online, connect to the Ask4 network, open your internet browser and fill in the registration form. Our Wi-Fi is available throughout the building including the study areas and social space.

Question 8

How much is the weekly rent and what does it include?

Accepted Answer

We make life simple by charging one weekly rate which includes all your water, heating and electricity bills, internet and insurance. We make sure there are no hidden costs, so you can budget more effectively. The cost of rent will vary depending on what room you select, but the details of this will be contained in your tenancy agreement.

What’s included?

All your utility bills – water, electricity and heating
Free in-room Wi-Fi
Contents insurance to cover your belongings for up to £3,500
Online maintenance reporting
Onsite maintenance staff
Hospitality welcome and service
Management support team
24-hour security or security on-site*
CCTV
On-site gym (if applicable)
Village Life events

*Roaming security checks are conducted in some villages

Question 9

Are personal belongings in my room insured?

Accepted Answer

We partner with Endsleigh Insurance to provide contents insurance for the duration of your tenancy. Your contents are covered against fire, theft and flood whilst they are in your accommodation. Furthermore you can upgrade your policy to cover your essential items and beloved when they’re outside of your accommodation. Our policy number is HH1225

Question 10

How do I apply for accommodation?

Accepted Answer

Applying is easy! All our applications are handled online via our portal and should take you no more than 10 minutes. Please make sure you have all your booking details to hand such as Student ID, bank information and emergency contact information.

Question 11

Is it possible to choose my room?

Accepted Answer

You can select which room suits your needs in the student portal. So whether you prefer to live independently in a studio or share a flat with a group of friends it’s up to you. Our rooms are in high demand so the earlier you book the more choice you will have.

Question 12

I want to share with friends; can we apply for a flat together?

Accepted Answer

Yes. Our online application portal enables you to choose your own room. Just follow our simple application process via the portal to ensure that you get the flat and room you all want.

Question 13

Can I stay here after my first year?

Accepted Answer

Rooms for the next academic year usually go live at the beginning of November. You can speak to the village team to let them know you are interested in booking again and they will contact you to ensure you get the best choice of rooms at the best rates.

Question 14

Do you have rooms for couples?

Accepted Answer

In some locations yes however we’re not able to provide accommodation for families.

Question 15

Will I need a guarantor?

Accepted Answer

All students need to provide a guarantor. This should be an adult who is willing to meet the terms and conditions of your agreement if you’re not able to. As part of the booking process, you will be asked to provide your guarantor’s contact details including email address, home address and telephone number before you can accept your offer. Your guarantor will subsequently receive an email with a link to the Guarantor Agreement page.

Question 16

Will I have to sign an agreement?

Accepted Answer

Yes, you will be asked to sign an assured short hold tenancy agreement or a licence agreement for a minimum tenancy period. These are legally binding contracts. You will be able to see the agreement online before you accept the offer.

Question 17

Will my deposit be refunded if I cancel my booking prior to my arrival?

Accepted Answer

If you need to cancel your booking with us, you can do so but you may still be liable to pay your rent if you completed your booking and are outside the cooling off period of seven days. You would need to let us know, in writing, as soon as you know you won’t be living with us. The cancellation policy is outlined your tenancy agreement.

Question 18

Will I need to move out over Christmas and Easter?

Accepted Answer

Your contract will include the Christmas and Easter holidays. There is no need to move out and vacate your room at Christmas or Easter.

Question 19

What if I have a disability or medical condition?

Accepted Answer

You should contact our team on +44 (0)161 850 6664 in the first instance to discuss specific requirements. If you need special consideration because of a medical condition, you may be asked to provide a supporting letter from your Doctor. Please include all relevant information on your application.

Question 20

When can I move in?

Accepted Answer

You can move in as soon as your tenancy begins with us. The start date can be found on your contract. If you would like to move in early, please email contact@campuslivingvillages.co.uk or call us on +44 (0)161 850 6664 and we can check if your room will be ready. Additional charges will apply.

Question 21

Do I have to pay anything prior to moving in?

Accepted Answer

There may be a rent payment which is required before your arrival in addition to your deposit. Full details of the payment schedule can be found in your agreement. You will find a full breakdown of what payments are required and when they need to be made.

Question 22

When are my fees due?

Accepted Answer

You can find the full details of your payment plan within your agreement on the student portal. There you will find a full breakdown of what payments are required and when they need to be made.

Question 23

What happens if I can’t pay my rent?

Accepted Answer

Please make sure you view the payment plan in your agreement before accepting your room to make sure that you will have sufficient funds to support yourself whilst at university. If you find yourself in financial difficulty we urge you to come and speak to us as soon as possible, so that we can discuss your issues and put you in touch with the appropriate support.

Question 24

What happens if I can’t pay because I haven’t received my loan yet?

Accepted Answer

We always try to align our payment dates with the receipt of student loans but this may not always be possible and payments will be required from you or your guarantor on the due dates in your agreement.

If you already live with us and have not yet received your loan, please speak to your village team today and they will be able to advise you of your options.

Question 25

What methods can I use to pay?

Accepted Answer

You can set up a direct debit on the student portal which will ensure that the rent is automatically paid on time.

You can make additional payments in the My Account section of the portal.

Question 26

Am I allowed to bring a television for my room?

Accepted Answer

Yes, you’re more than welcome to bring your own television. Don’t forget that you’ll need to buy your own television license. It’s worth checking that you can receive a good reception before buying your licence and installing your TV. That way, you won’t be out of pocket if you find that you’re unhappy with the quality of the picture. Information on TV Licencing can be found at www.tvlicensing.co.uk.

IPTV (an internet TV service) is available in all halls. Residents can access this service for a small additional charge.

Question 27

Can I bring a pet?

Accepted Answer

As much as we love cuddly animals, there’s a strict no pets policy at all our villages. This includes every type of pet, from goldfish and birds to cats and dogs, with the exception of registered assistance animals.

Question 28

What household items do I need to bring with me?

Accepted Answer

The bedroom will have a bed, desk, chair, wardrobe and curtains. You will need to bring your own bedding, cooking utensils, plates and cutlery. You may want to wait until you meet your flatmates before buying certain items as you may be able to buy some of them together.

Some of our villages also provide with a dustpan and brush, hoover, mop, mop bucket, iron and ironing board in your kitchen area, please check the Village Guide to see which villages offer these additional items.

You can purchase everything you need at via our online Village Shop. Simply order all your items when you apply for your room and they will be waiting in your room on arrival.

Question 29

Does the village run social activities?

Accepted Answer

Yes. We’ve created Village Life, a programme packed with events and activities that will help you settle in and meet new friends. Our village is your home and we want to provide you with a place where you can live, learn and grow. It’s about living somewhere to make new friends, where to have new experiences and, importantly, a place to create memories that will stay with you for years.

We offer welcome BBQs, retro games nights, cookery demos and more: we have a variety of events taking place which appeal to as many of our residents as possible.

Question 30

Are there any laundry facilities?

Accepted Answer

All of our villages have laundry facilities onsite. You can purchase a card which can be topped up via and app meaning you never have to worry about having to find loose change!

Question 31

I am an undergraduate student, can I stay in my room over the summer period?

Accepted Answer

You may be able to extend your stay over the summer period dependant on availability. Come speak to one of our staff members on site who will be happy to help you.

Question 32

Who cleans the accommodation?

Accepted Answer

You will be expected to clean your bedroom, shared kitchen, lounge and bathroom areas. Cleaners will ensure the communal areas such as the stairwells are clean.

In Burley Road (Leeds) and Rusholme Place (Manchester), our team will vacuum, mop and wipe down your kitchen and lounge area once a fortnight.

Question 33

Are friends and family allowed to visit?

Accepted Answer

You can have a guest in your room for a maximum of two days. All guests must register with reception on arrival for safety reasons. We would recommend checking with your flatmates too, particularly if you share any spaces with them. Extended visits are not permitted and residents must not in any circumstances allow any other person to reside permanently in their room or the flat common areas.

Question 34

What security is available at the accommodation?

Accepted Answer

We know that feeling secure and safe is really important to our residents, that’s why we have Service and Safety teams in our villages. Our villages have CCTV cameras and we conduct safety patrols for the safety of our guests.

Question 35

What can I do if I lose my fob/keys?

Accepted Answer

If you lose your keys or fob please report this to the village team as soon as possible. We will be able to provide you access to your room whilst you try and find them. We can also provide you with a replacement is they are permanently lost. Please note you will be charged for replacement fobs and keys.

Question 36

What happens if I can’t pay my rent?

Accepted Answer

Please make sure you view the payment plan in your agreement before accepting your room to make sure that you will have sufficient funds to support yourself whilst at university. If you find yourself in financial difficulty we urge you to come and speak to us as soon as possible, so that we can discuss your issues and put you in touch with the appropriate support.

Question 37

What happens if I can’t pay because I haven’t received my loan yet?

Accepted Answer

We always try to align our payment dates with the receipt of student loans but this may not always be possible and payments will be required from you or your guarantor on the due dates in your agreement.

If you already live with us and have not yet received your loan, please speak to your village team today and they will be able to advise you of your options.

Question 38

What methods can I use to pay?

Accepted Answer

You can set up a direct debit on the student portal which will ensure that the rent is automatically paid on time.

You can make additional payments in the My Account section of the portal.

Question 39

Am I allowed to bring a television for my room?

Accepted Answer

Yes, you’re more than welcome to bring your own television. Don’t forget that you’ll need to buy your own television license. It’s worth checking that you can receive a good reception before buying your licence and installing your TV. That way, you won’t be out of pocket if you find that you’re unhappy with the quality of the picture. Information on TV Licencing can be found at www.tvlicensing.co.uk.

IPTV (an internet TV service) is available in all halls. Residents can access this service for a small additional charge.

Question 40

Can I bring a pet?

Accepted Answer

As much as we love cuddly animals, there’s a strict no pets policy at all our villages. This includes every type of pet, from goldfish and birds to cats and dogs, with the exception of registered assistance animals.

Question 41

What household items do I need to bring with me?

Accepted Answer

The bedroom will have a bed, desk, chair, wardrobe and curtains. You will need to bring your own bedding, cooking utensils, plates and cutlery. You may want to wait until you meet your flatmates before buying certain items as you may be able to buy some of them together.

Some of our villages also provide with a dustpan and brush, hoover, mop, mop bucket, iron and ironing board in your kitchen area, please check the Village Guide to see which villages offer these additional items.

You can purchase everything you need at via our online Village Shop. Simply order all your items when you apply for your room and they will be waiting in your room on arrival.

Question 42

Does the village run social activities?

Accepted Answer

Yes. We’ve created Village Life, a programme packed with events and activities that will help you settle in and meet new friends. Our village is your home and we want to provide you with a place where you can live, learn and grow. It’s about living somewhere to make new friends, where to have new experiences and, importantly, a place to create memories that will stay with you for years.

We offer welcome BBQs, retro games nights, cookery demos and more: we have a variety of events taking place which appeal to as many of our residents as possible.

Question 43

Are there any laundry facilities?

Accepted Answer

All of our villages have laundry facilities onsite. You can purchase a card which can be topped up via and app meaning you never have to worry about having to find loose change!

Question 44

I am an undergraduate student, can I stay in my room over the summer period?

Accepted Answer

You may be able to extend your stay over the summer period dependant on availability. Come speak to one of our staff members on site who will be happy to help you.

Question 45

Who cleans the accommodation?

Accepted Answer

You will be expected to clean your bedroom, shared kitchen, lounge and bathroom areas. Cleaners will ensure the communal areas such as the stairwells are clean.

In Burley Road (Leeds) and Rusholme Place (Manchester), our team will vacuum, mop and wipe down your kitchen and lounge area once a fortnight.

Question 46

Are friends and family allowed to visit?

Accepted Answer

You can have a guest in your room for a maximum of two days. All guests must register with reception on arrival for safety reasons. We would recommend checking with your flatmates too, particularly if you share any spaces with them. Extended visits are not permitted and residents must not in any circumstances allow any other person to reside permanently in their room or the flat common areas.

Question 47

What security is available at the accommodation?

Accepted Answer

We know that feeling secure and safe is really important to our residents, that’s why we have Service and Safety teams in our villages. Our villages have CCTV cameras and we conduct safety patrols for the safety of our guests.

Question 48

What can I do if I lose my fob/keys?

Accepted Answer

If you lose your keys or fob please report this to the village team as soon as possible. We will be able to provide you access to your room whilst you try and find them. We can also provide you with a replacement is they are permanently lost. Please note you will be charged for replacement fobs and keys.

Question 49

What happens if I can’t pay my rent?

Accepted Answer

Please make sure you view the payment plan in your agreement before accepting your room to make sure that you will have sufficient funds to support yourself whilst at university. If you find yourself in financial difficulty we urge you to come and speak to us as soon as possible, so that we can discuss your issues and put you in touch with the appropriate support.

Question 50

What happens if I can’t pay because I haven’t received my loan yet?

Accepted Answer

We always try to align our payment dates with the receipt of student loans but this may not always be possible and payments will be required from you or your guarantor on the due dates in your agreement.

If you already live with us and have not yet received your loan, please speak to your village team today and they will be able to advise you of your options.

Question 51

What methods can I use to pay?

Accepted Answer

You can set up a direct debit on the student portal which will ensure that the rent is automatically paid on time.

You can make additional payments in the My Account section of the portal.

Question 52

Am I allowed to bring a television for my room?

Accepted Answer

Yes, you’re more than welcome to bring your own television. Don’t forget that you’ll need to buy your own television license. It’s worth checking that you can receive a good reception before buying your licence and installing your TV. That way, you won’t be out of pocket if you find that you’re unhappy with the quality of the picture. Information on TV Licencing can be found at www.tvlicensing.co.uk.

IPTV (an internet TV service) is available in all halls. Residents can access this service for a small additional charge.

Question 53

Can I bring a pet?

Accepted Answer

As much as we love cuddly animals, there’s a strict no pets policy at all our villages. This includes every type of pet, from goldfish and birds to cats and dogs, with the exception of registered assistance animals.

Question 54

What household items do I need to bring with me?

Accepted Answer

The bedroom will have a bed, desk, chair, wardrobe and curtains. You will need to bring your own bedding, cooking utensils, plates and cutlery. You may want to wait until you meet your flatmates before buying certain items as you may be able to buy some of them together.

Some of our villages also provide with a dustpan and brush, hoover, mop, mop bucket, iron and ironing board in your kitchen area, please check the Village Guide to see which villages offer these additional items.

You can purchase everything you need at via our online Village Shop. Simply order all your items when you apply for your room and they will be waiting in your room on arrival.

Question 55

Does the village run social activities?

Accepted Answer

Yes. We’ve created Village Life, a programme packed with events and activities that will help you settle in and meet new friends. Our village is your home and we want to provide you with a place where you can live, learn and grow. It’s about living somewhere to make new friends, where to have new experiences and, importantly, a place to create memories that will stay with you for years.

We offer welcome BBQs, retro games nights, cookery demos and more: we have a variety of events taking place which appeal to as many of our residents as possible.

Question 56

Are there any laundry facilities?

Accepted Answer

All of our villages have laundry facilities onsite. You can purchase a card which can be topped up via and app meaning you never have to worry about having to find loose change!

Question 57

I am an undergraduate student, can I stay in my room over the summer period?

Accepted Answer

You may be able to extend your stay over the summer period dependant on availability. Come speak to one of our staff members on site who will be happy to help you.

Question 58

Who cleans the accommodation?

Accepted Answer

You will be expected to clean your bedroom, shared kitchen, lounge and bathroom areas. Cleaners will ensure the communal areas such as the stairwells are clean.

In Burley Road (Leeds) and Rusholme Place (Manchester), our team will vacuum, mop and wipe down your kitchen and lounge area once a fortnight.

Question 59

Are friends and family allowed to visit?

Accepted Answer

You can have a guest in your room for a maximum of two days. All guests must register with reception on arrival for safety reasons. We would recommend checking with your flatmates too, particularly if you share any spaces with them. Extended visits are not permitted and residents must not in any circumstances allow any other person to reside permanently in their room or the flat common areas.

Question 60

What security is available at the accommodation?

Accepted Answer

We know that feeling secure and safe is really important to our residents, that’s why we have Service and Safety teams in our villages. Our villages have CCTV cameras and we conduct safety patrols for the safety of our guests.

Question 61

What can I do if I lose my fob/keys?

Accepted Answer

If you lose your keys or fob please report this to the village team as soon as possible. We will be able to provide you access to your room whilst you try and find them. We can also provide you with a replacement is they are permanently lost. Please note you will be charged for replacement fobs and keys.

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