Paul Robeson House

Cancellation Policy 2024/25:

We hope you are as excited as we are about your stay with us and won’t need to cancel your room… But we know unexpected things can happen from time to time.

So, if you do need to cancel your contract:

Up to and including 45 days before the start of your tenancy
You can cancel at any time during this period, but there will be a reasonable administration charge.

Within 45 days of your contract start date
During the last 45 days before the start of your tenancy – you will only be able to cancel the contract if a suitable replacement tenant is found to take your place. Either you can find a suitable replacement tenant yourself, or we can find one for you. However, if it is left to us, we will only do this after all our other rooms have been let. In either case, there will be a reasonable administration charge.

Note: If no replacement tenant is found, you will be responsible for payment of the rent in full, even if you do not move into the property.

Exceptional Circumstances
Find out more about our Contract Release process.

Cancellations/Refunds
Let us know as soon as possible if you decide to cancel the contract. Any cancellations will need to be made to your on-site team in writing. If you are entitled to a refund, these are normally processed within 14 working days.

Rebookers
If you have any outstanding fees from a previous stay with us, we may withdraw an offer of accommodation or cancel a contract.