Question 1

What is platform fees?

Accepted Answer

The fee is intended to support the delivery of improved customer services and guarantee that you receive preferential treatment throughout the booking process.

Question 2

Is it Refundable?

Accepted Answer

You can get a full refund if you cancel within 24 hours of payment, after which platform fees will not be refunded (To be added on Cancellation Policy also)

Question 3

Will the booking fee be refunded to the student?

Accepted Answer

Fee is non-refundable in case the student decides to swap their accommodation from a non-commissionable property to a commissionable property. Platform Fee is refundable to the student if they decide to cancel their booking within the defined “UniAcco Cooling Off Period”. This period will be upto 48 hours from the months April-September and 5 days from the months October-March.

Question 4

How will we differentiate the booking fee for a UK Student/International Student?

Accepted Answer

Platform fee reflects upfront for all non-commissionable properties. For partially commissionable properties, the platform fee should reflect at the time of the student filling the booking form. This is subject to the nationality of the student.

Question 5

Why should a student book with UniAcco and not directly with the Property Manager?

Accepted Answer

We will assist the student with the entire booking process.  End-to-end handling of the cancellation process for the student. (Platform Fee won’t be refundable to the student in this scenario). Post Move-In Assistance to the student.

Question 6

No-Show Or Curtailment

Accepted Answer

If you do not arrive at your accommodation or cut short your stay after arrival:

Year-round Halls of Residence: Accommodation charges, once paid, are non-refundable.
Summer Halls of Residence: No-show or curtailment will incur a charge of 4 weeks or equivalent to whole stay for shorter bookings.
Apartment/House Shares: Accommodation charges, once paid, are non-refundable.
Homestays: No refund will be made for no-shows. If you cut short your stay within the first 4 weeks, accommodation charges, once paid for are not refundable. After 4 weeks the booking may be cut short, provided that at least 1 week’s notice is given.

In the case of your accommodation being unsuitable, Britannia will endeavour to supply you with a suitable alternative.

Question 7

Junior Students

Accepted Answer

Any student under the age of 18 is classified as a junior. For homestays, a supplement of £15 per week applies for this age group to cover the cost of higher rates paid to hosts, for their additional responsibility and DBS checks. Juniors may only be accommodated in a homestay on a breakfast and dinner basis, and are not eligible for other meal plans. Superior category is not available for this age group. In addition, long stay students aged 16 or under will require a legal UK guardian for the duration of their stay. Daily curfews will also apply. All bookings are subject to availability of appropriate hosts.

Accommodation in halls of residence will normally only be possible from late June to August, and only if students have appropriate adult supervision. Please contact us for more information.

Junior students cannot be accommodated in apartment or house shares.

Question 8

Booking Confirmation

Accepted Answer

Bookings can only be guaranteed after payment has reached our bank account. We reserve the right to cancel any booking for which we have not received payment by the due date.

Question 9

Arrival Time

Accepted Answer

When booking accommodation, you must inform Britannia or your host of your estimated arrival time at least 3 days in advance of your arrival in UK. This is to ensure someone is available when you arrive. Failure to do this may result in you having to wait to gain access to your accommodation. Britannia will not be held responsible for such delays, nor will we pay for any expenses incurred as a result.

Question 10

Check-In

Accepted Answer

Guests can check-in from 14:00 hours on the day of arrival and should inform Britannia of their arrival time in advance, to ensure a staff member is available for check in.

For residences, apartments and house shares, booking confirmation and photo ID must be shown on arrival, and guests will be asked to sign an accommodation agreement.

Question 11

Check-Out

Accepted Answer

Guests must vacate their accommodation by 10:00 hours on the day of departure. All rooms must be cleared of all belongings and returned in the same condition as on arrival. Keys must be returned to your host or to staff at your accommodation.

A check-out form will need to be signed when leaving a residence, apartment or house share.

Question 12

Sharing Rooms

Accepted Answer

Guests may book a single bed in a twin room (furnished with two single beds) in an apartment or house share. Guests travelling together may book a double room (furnished with one double bed). Please note that whilst room shares will always be single-sex, apartments and houses are shared by both male and female guests.

Twin and double rooms in homestays and halls of residence must be booked by two sharers traveling together.

Question 13

Deposits & Fees

Accepted Answer

A one-time non-refundable fee of £25 applies to all bookings.

A per-person refundable deposit will apply to year-round halls of residence, apartments and house shares. For stays being paid fully in advance, the deposit will be £250. For long stays being paid in instalments, the deposit will be equal to the charge for 4 weeks stay.

No deposit applies to homestays or summer halls of residence.

Additional homestay supplements include: Bathroom supplement per room per week, subject to availability – add £30. Special diets per person per week – add £15. Bookings over Christmas period (24/12 – 01/01), one- off supplement – add £35. Summer supplement (June, July, August) per person per week – add £25.

Question 14

Is a Guarantor required to book a room?

Accepted Answer

For International Hall, a guarantor is not required.

Question 15

Instalment Plan - What are the payment plans available?

Accepted Answer

International Hall has no payment plans and needs to be paid the full amount

Question 16

Does the property have No Visa No Pay policy?

Accepted Answer

No, International Hall does not have 'No Visa No Pay' policy.

Question 17

Does the property have No University No Pay policy?

Accepted Answer

No, International Hall does not have 'No University No Pay' policy.

Question 18

How can I book this property?

Accepted Answer

You can book International Hall in 3 simple steps:

Make a booking by submitting your details through the UniAcco booking form and pay the deposit.
UniAcco will process your booking with the property manager.
Finally, sign the tenancy agreement to confirm the booking.

International Hall

Special Offers

Location

Room Types

UniAcco Assurance

What To Expect

Reviews

FAQs