Question 1

What is platform fees?

Accepted Answer

The fee is intended to support the delivery of improved customer services and guarantee that you receive preferential treatment throughout the booking process.

Question 2

Is it Refundable?

Accepted Answer

You can get a full refund if you cancel within 24 hours of payment, after which platform fees will not be refunded (To be added on Cancellation Policy also)

Question 3

Will the booking fee be refunded to the student?

Accepted Answer

Fee is non-refundable in case the student decides to swap their accommodation from a non-commissionable property to a commissionable property. Platform Fee is refundable to the student if they decide to cancel their booking within the defined “UniAcco Cooling Off Period”. This period will be upto 48 hours from the months April-September and 5 days from the months October-March.

Question 4

How will we differentiate the booking fee for a UK Student/International Student?

Accepted Answer

Platform fee reflects upfront for all non-commissionable properties. For partially commissionable properties, the platform fee should reflect at the time of the student filling the booking form. This is subject to the nationality of the student.

Question 5

Why should a student book with UniAcco and not directly with the Property Manager?

Accepted Answer

We will assist the student with the entire booking process.  End-to-end handling of the cancellation process for the student. (Platform Fee won’t be refundable to the student in this scenario). Post Move-In Assistance to the student.

Question 6

What if I fail my end of year exams/A Levels and the University does not offer me a place for Sept?

Accepted Answer

If you provide written evidence from the University, within SEVEN days of your results being published and no later than 1st September (which ever date is the sooner), that you do not have a place we will release you from the contract without penalty and refund the deposit paid.

Question 7

Do I need to be a student?

Accepted Answer

Only full time students can live with Downing Students. You may be asked to provide proof of your student status and it is very important that you notify us immediately if this changes.

Question 8

What if I cannot get a Visa to study in the UK?

Accepted Answer

Provided, you have NOT collected the keys, and that you have evidence in writing that your application has been refused we will release you from the tenancy and refund the deposit. If the Tenancy has already commenced, and you have NOT collected your keys, you will be charged for the period from the ‘Tenancy Start Date’ to the date you provide us with evidence that you have not been granted a VISA If you have moved into the accommodation prior to your Visa application being declined you will be responsible for the rent until we can find a student to rent your room.

Question 9

Where do I get a Council Tax Exemption Certificate or Registration Certificate?

Accepted Answer

This is usually given to you when you enrol at University, or you can apply to your Students Services/Registrations office.

Question 10

Can I bring a pet?

Accepted Answer

Sorry, no pets are allowed.

Question 11

Do I need a Guarantor?

Accepted Answer

Yes, a parent or legal Guardian resident in the UK must stand as Guarantor. The Guarantor is legally bound to pay any debts accrued during the tenancy if the tenant refuses to pay. Overseas Students who cannot provide a Guarantor please refer to the options provided on the payment tariff.

Question 12

How can I pay?

Accepted Answer

Downing Students accepts payment by Mastercard and Visa debit and credit card, and Western Union. All amounts due must be paid in UK Sterling.

Question 13

How will I pay my rent?

Accepted Answer

Rental is paid termly, in advance, by debit or credit card. Tenancy agreements cannot be completed by the Landlord until your payment card details have been provided. This information is needed to complete your online booking and can be given by yourself or by your guarantor.

Students who can’t provide a Guarantor who permanently resides in the UK, are required to pay their rent in advance in August, October, December and February. Please see the tariff for more details.

If you’re awaiting a student loan and can’t meet payments as scheduled you should contact us at least 48 hours (Monday to Friday) before the payment is due. You will be liable for all bank and administration charges incurred by the Landlord for failed payments and will be expected to reimburse the Landlord for these charges upon demand.

Question 14

Is a Guarantor required to book a room?

Accepted Answer

For The Electra, a UK-based guarantor is required.

Question 15

Instalment Plan - What are the payment plans available?

Accepted Answer

The Electra offers 4 installments or the full payment option.

Question 16

Does the property have No Visa No Pay policy?

Accepted Answer

Yes, The Electra offers 'No Visa No Pay' policy.

Question 17

Does the property have No University No Pay policy?

Accepted Answer

Yes, The Electra offers 'No University No Pay' policy.

Question 18

How can I book this property?

Accepted Answer

You can book The Electra in 3 simple steps:

Make a booking by submitting your details through the UniAcco booking form and pay the deposit.
UniAcco will process your booking with the property manager.
Finally, sign the tenancy agreement to confirm the booking.

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