Question 1

What is platform fees?

Accepted Answer

The fee is intended to support the delivery of improved customer services and guarantee that you receive preferential treatment throughout the booking process.

Question 2

Is it Refundable?

Accepted Answer

You can get a full refund if you cancel within 24 hours of payment, after which platform fees will not be refunded (To be added on Cancellation Policy also)

Question 3

Will the booking fee be refunded to the student?

Accepted Answer

Fee is non-refundable in case the student decides to swap their accommodation from a non-commissionable property to a commissionable property. Platform Fee is refundable to the student if they decide to cancel their booking within the defined “UniAcco Cooling Off Period”. This period will be upto 48 hours from the months April-September and 5 days from the months October-March.

Question 4

How will we differentiate the booking fee for a UK Student/International Student?

Accepted Answer

Platform fee reflects upfront for all non-commissionable properties. For partially commissionable properties, the platform fee should reflect at the time of the student filling the booking form. This is subject to the nationality of the student.

Question 5

Why should a student book with UniAcco and not directly with the Property Manager?

Accepted Answer

We will assist the student with the entire booking process.  End-to-end handling of the cancellation process for the student. (Platform Fee won’t be refundable to the student in this scenario). Post Move-In Assistance to the student.

Question 6

Is Guarantor required?

Accepted Answer

No Guarantor is required to stay at Vita Student.

Question 7

What is the best time to book?

Accepted Answer

When your decision is made to book, we suggest that make payments as early as possible to get first pick. If you want to have a shared room with friends then book early otherwise it will be hard to group you together.

Question 8

Can I swap my bookings with another student accommodation from same property management group?

Accepted Answer

Yes, It is possible to change the room once you have moved in but that is also subject to availability. You can have word with our resident manager for detailed procedure

Question 9

Are these properties secure?

Accepted Answer

Each student property by Vita is safe and secured with 24/7 CCTV protection. Also, every building and each room has a key fob entry system.

Question 10

Do you allow couples to stay?

Accepted Answer

Vita student allows couples accommodation but there will be a slight change in pricing with regards to additional usage of water, electricity, internet and wear and tear to the accommodation and communal space but advance payment will remain the same for two students sharing a room.

Question 11

When can I move in?

Accepted Answer

You can see all the tenancy dates at the time of booking. You can stay in contact with us you want to arrive early. If any accommodation is available for early arrival will try to provide you.

Question 12

How much can I save with this Accommodation?

Accepted Answer

Your all bills including water, gas and electricity and fastest internet as well as insurance for your belongings are covered in rent. Along with this, clearing services, every weekday breakfast, tea and coffee are also inclusive of rent. You don't need to pay outside for gym. We have our on-site gym for free.

Question 13

What is the eligibility criteria for booking?

Accepted Answer

A student with age of 18 and enrolled with educational institute can book any accommodation across the UK.

Universities	Miles	Super Market	Miles	Places Of Interest	Miles
University of Liverpool - Main Campus	0.9	Tesco Superstore	0.5	Liverpool Anglican Cathedral	0.4
Liverpool John Moores University - City Campus	1.3	Lidl	0.6	Liverpool Metropolitan Cathedral	0.5
Liverpool Hope University - Hope Park Campus	3.4	Sainsbury's Local	0.7	Liverpool Empire Theatre	0.6
Edge Hill University - Ormskirk Campus	13.6	Asda Smithdown Road Superstore	0.9	World Museum Liverpool	0.8
University of Chester - Liverpool Campus	15.7	Aldi	1.2	Royal Liverpool Philharmonic	0.9

Metro	Miles	Bus	Miles	Bus	Miles
Liverpool Central Station	0.7	Crown Street/Blenheim Street (Stop CT)	0.1	Liverpool Central Station	0.7
Lime Street Station	0.9	Upper Parliament Street/Benson Street (Stop CS)	0.2	Lime Street Station	0.9
Liverpool One Station	1.1	Upper Parliament Street/Princes Road (Stop CP)	0.3	Liverpool James Street Station	1.4
Moorfields Station	1.2	Upper Parliament Street/Crown Street (Stop CL)	0.3	Liverpool Lime Street Low Level Station	1.5
James Street Station	1.4	Upper Parliament Street/Princes Road (Stop CH)	0.3	Edge Hill Station	1.7

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