Question 1

What is platform fees?

Accepted Answer

The fee is intended to support the delivery of improved customer services and guarantee that you receive preferential treatment throughout the booking process.

Question 2

Is it Refundable?

Accepted Answer

You can get a full refund if you cancel within 24 hours of payment, after which platform fees will not be refunded (To be added on Cancellation Policy also)

Question 3

Will the booking fee be refunded to the student?

Accepted Answer

Fee is non-refundable in case the student decides to swap their accommodation from a non-commissionable property to a commissionable property. Platform Fee is refundable to the student if they decide to cancel their booking within the defined “UniAcco Cooling Off Period”. This period will be upto 48 hours from the months April-September and 5 days from the months October-March.

Question 4

How will we differentiate the booking fee for a UK Student/International Student?

Accepted Answer

Platform fee reflects upfront for all non-commissionable properties. For partially commissionable properties, the platform fee should reflect at the time of the student filling the booking form. This is subject to the nationality of the student.

Question 5

Why should a student book with UniAcco and not directly with the Property Manager?

Accepted Answer

We will assist the student with the entire booking process.  End-to-end handling of the cancellation process for the student. (Platform Fee won’t be refundable to the student in this scenario). Post Move-In Assistance to the student.

Question 6

What payments are taken to book a room?

Accepted Answer

A holding deposit of £150 is taken to reserve an apartment for you whilst we complete your application. Upon receipt of your holding deposit, we will send you the relevant forms and request payment of the £500 tenancy deposit.

Question 7

Can I stay if I'm not a student?

Accepted Answer

No. This is student accommodation and proof of study is required before signing for a room.

Question 8

What is your refund policy?

Accepted Answer

All cancellations must be notified in writing to IconInc – verbal cancellations will not be warranted. Cancellations will only be valid when in receipt of written cancellation consent from IconInc. We suggest if you are unsure about exam results, receiving your visa or other condition on you attending University that you do not book until you are sure. If the Agreement is not completed for reasons within the landlord’s control, the £150 holding deposit will be refunded within 15 days of taking this payment. However, if it is determined that you have no right to rent/provide misleading or false information/ withdraw from the proposed agreement / fail to execute your application within 15 days, your £150 holding deposit will be forfeited. After signing your Agreement, you are contractually bound to the tenancy and you can only be released after finding a suitable replacement tenant who will take on the full rent liability.

Question 9

If I haven't been accepted on my course yet, can I still secure an apartment?

Accepted Answer

Yes, however if this does not follow through you will not receive a refund as per our refund policy terms and you will be liable for the rent until a new tenant is found as per the contract.

Question 10

What payments types are accepted?

Accepted Answer

We accept debit/credit cards and bank transfers.

Question 11

Can couples rent an apartment?

Accepted Answer

Yes, couples can rent an Elegance or Grande apartment for a 25% double-occupancy supplement on the base rent.

Question 12

Can I have friends stay over in my apartment?

Accepted Answer

Yes, we are happy to allow guests to stay over for a couple of nights but they will need to sign in with a member of staff at reception and guests will not be provided with their own key card. If you wish to share your apartment with a friend then please speak to a member of the IconInc team about double occupancy as couples can rent an Elegance or Grande apartment for a 25% double occupancy supplement on the base rent.

Question 13

Are pets allowed?

Accepted Answer

Unfortunately not.

Question 14

What if I lose the key-card for my room or my mailbox key?

Accepted Answer

Replacing a lost key-card will cost £15. A new mailbox key is £5.

Question 15

Is there an extra charge to use the gym and cinema?

Accepted Answer

No, usage of the gym and cinema are included in your rent.

Question 16

Will I receive compensation if something is stolen from my room?

Accepted Answer

In the unlikely scenario of a fire, flood or burglary, we provide contents insurance through Endsleigh.

Question 17

Do I need a TV license?

Accepted Answer

We’ve provided a TV for you to use for gaming or linking up your laptop, if you would like to watch live TV then it is your responsibility to buy a TV Licence.

Question 18

When does quarterly rent come out?

Accepted Answer

Your rent is due on the 22nd of the month before your move-in date, then every three months from then. For example, if your move in date is July 1st then your first rent payment would be due on June 22nd, then September 22nd, December 22nd and finally March 22nd.

Question 19

Who do I contact in the case of an emergency?

Accepted Answer

We have a concierge on site 24/7, so please report to them in the event of an emergency.

Question 20

What is the 'free breakfast'?

Accepted Answer

Every day we provide freshly baked pastries, cereal and toast, as well as spreads such as jams and honey. A choice of juice is also available, and on weekends we also set out bagels as a treat! Coffee, tea and other hot drinks are available 24/7.

Question 21

Do I pay a deposit?

Accepted Answer

Yes, there is a holding deposit of £150 and a tenancy deposit of £500 to pay.

Question 22

Do I need a guarantor and what if I can't provide one?

Accepted Answer

Yes. For international students who are unable to pay the full contract rent in advance and do not have a UK based guarantor, you may choose ukguarantor.com as your Guarantor.

Question 23

What is the procedure for getting my deposit back?

Accepted Answer

Once your tenancy expires and you have vacated your apartment, we will physically check it for any damages or missing items. Once we are satisfied about the condition of the apartment, you will normally receive your deposit back within 30 days.

Question 24

How will internet access be provided?

Accepted Answer

Each apartment comes with superfast broadband socket and high speed Wi-Fi is available throughout the building.

Question 25

Is a Guarantor required to book a room?

Accepted Answer

For Iconinc - The Glassworks, a UK-based guarantor is required.

Question 26

Instalment Plan - What are the payment plans available?

Accepted Answer

Iconinc - The Glassworks has no payment plans and needs to be paid the full amount

Question 27

Does the property have No Visa No Pay policy?

Accepted Answer

Yes, Iconinc - The Glassworks offers 'No Visa No Pay' policy.

Question 28

Does the property have No University No Pay policy?

Accepted Answer

Yes, Iconinc - The Glassworks offers 'No University No Pay' policy.

Question 29

How far are the nearby universities to the accommodation?

Accepted Answer

Iconinc - The Glassworks student accommodation is near Leeds Beckett University (1.4 Miles), BPP University - Leeds Campus (1.5 Miles), Leeds Arts University (1.2 Miles), University of Law, Leeds (1.4 Miles), Leeds City College Park Lane Campus (1 Miles), Leeds College of Art (1.2 Miles), The Parkinson Building at the University of Leeds (1.1 Miles), Leeds City College Quarry Hill Campus (1.9 Miles), Leeds School of Medicine (1 Miles), Leeds Language College (1.5 Miles), University of Leeds (1 Miles), Leeds Beckett University - Headingley Campus (1.8 Miles), Leeds University Business School (0.8 Miles). These campuses/universities are within 2 miles of the property.

Question 30

How can I book this property?

Accepted Answer

You can book Iconinc - The Glassworks in 3 simple steps:

Make a booking by submitting your details through the UniAcco booking form and pay the deposit.
UniAcco will process your booking with the property manager.
Finally, sign the tenancy agreement to confirm the booking.

Universities	Miles	Transportation	Miles	Places Of Interest	Miles
University of Leeds - Main Campus	1.0	Burley Park Train Station	0.4	Burley Park	0.3
Leeds Beckett University - Headingley Campus	1.7	Various Bus Stops along Cardigan Road and surrounding areas	Within 0.1 mile radius	Hyde Park Picture House	0.9
Leeds Trinity University - Horsforth Campus	4.8	Leeds Train Station	1.7	University of Leeds	1.1
Leeds Arts University - Blenheim Walk Campus	1.4	Leeds Bradford Airport	6.5	Leeds Beckett University - City Campus	1.4
University of Huddersfield - Queensgate Campus	14.2	Manchester Airport	44.9	Millennium Square	1.5

Iconinc - The Glassworks

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Victoria | University of Leeds

Dec 4, 2023

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