Question 1

What is platform fees?

Accepted Answer

The fee is intended to support the delivery of improved customer services and guarantee that you receive preferential treatment throughout the booking process.

Question 2

Is it Refundable?

Accepted Answer

You can get a full refund if you cancel within 24 hours of payment, after which platform fees will not be refunded (To be added on Cancellation Policy also)

Question 3

Will the booking fee be refunded to the student?

Accepted Answer

Fee is non-refundable in case the student decides to swap their accommodation from a non-commissionable property to a commissionable property. Platform Fee is refundable to the student if they decide to cancel their booking within the defined “UniAcco Cooling Off Period”. This period will be upto 48 hours from the months April-September and 5 days from the months October-March.

Question 4

How will we differentiate the booking fee for a UK Student/International Student?

Accepted Answer

Platform fee reflects upfront for all non-commissionable properties. For partially commissionable properties, the platform fee should reflect at the time of the student filling the booking form. This is subject to the nationality of the student.

Question 5

Why should a student book with UniAcco and not directly with the Property Manager?

Accepted Answer

We will assist the student with the entire booking process.  End-to-end handling of the cancellation process for the student. (Platform Fee won’t be refundable to the student in this scenario). Post Move-In Assistance to the student.

Question 6

Can I live with my friends?

Accepted Answer

Absolutely! Just ensure you include their names on your application and, availability permitting, we will allocate you all to the same cluster flat. Some of our properties also offer Dual Occupancy in Studio apartments, this means couples can live together and share the costs. Please contact the property if you would like further information.

Question 7

Can I choose who I share with?

Accepted Answer

As part of your application you are asked if you have certain preferences in people you wish to share with, such as gender of flatmates. You can also add any other preferences on your application such as year of study etc. We cannot guarantee all preferences will be met and we will not discriminate when allocating rooms.

Question 8

Is there a booking fee?

Accepted Answer

No, we do not charge a booking fee, just a refundable deposit at the time of booking.

Question 9

How much is the deposit and when do I need to pay this?

Accepted Answer

The deposit is £250.00 and is payable at the time of making your application. After your 14-day cooling-off period your deposit will be held by a Deposit Protection Scheme. Details of which will be sent directly to you after your deposit has been lodged with them. This information is also listed with your Tenancy Documentation for you to sign upon booking.

Question 10

What is a guarantor?

Accepted Answer

A guarantor is someone who will fulfill your contractual obligations if you fail to do so â€“ this includes paying any rent or other monies owed to us if they are not paid by you. Your guarantor must be over the age of 18 and live in the UK. They must be financially capable of covering your payment commitments, if necessary. The guarantor must provide copies of a photo ID and proof of residence, dated within the last 3 months. This could be a utility or council tax bill.

Question 11

What is the next stage after booking?

Accepted Answer

After you have made your booking and paid the deposit we will allocate you a room and send you tenancy documents to sign. If you are paying by installments then your guarantor will also need to sign. We need original signatures on this documentation, as it is legally binding. Therefore please post or hand deliver to the relevant property address. Please do not post to the landlord address of Manchester International Office Centre.

Question 12

Can I scan and email the Tenancy Documents?

Accepted Answer

If posting or handing to the site is difficult for you. For example, if you are overseas, then we will accept scanned copies to speed up the booking process. However, we must also receive the original signatures within 14 days. Failing to submit original signed Tenancy Documents will affect your booking and/or move-in process.

Question 13

Will I receive a copy of the Tenancy Documents signed by the landlord?

Accepted Answer

Yes, a copy of the signed and dated Tenancy Documents will be provided to you when you move in to the accommodation. If you wish to receive a signed copy before the commencement of the tenancy then please request this from your accommodation team.

Question 14

Can I extend my contract length?

Accepted Answer

On all sites offering a 43 or 44 week tenancies extensions are possible. Please contact your site accommodation office for more information.

Question 15

Can I move in to my room earlier than the contract start date?

Accepted Answer

Some of our properties will be able to accommodate you and allow early arrivals. Please contact the accommodation office to make this request. Additional charges will apply.

Question 16

Are utilities included in the rent?

Accepted Answer

Utility costs are included in the rent.

Question 17

Are TV licences included in the rent?

Accepted Answer

TV licenses are not included in the rent.

Question 18

Are there any other additional costs?

Accepted Answer

Some properties may offer additional add on facilities such as car parking, launderette, etc. which will be chargeable. However, there are no additional costs for booking and living with us. In some of our properties, we even provide each cluster flat or studio with their own washer/dryer. Therefore you will not be faced with laundry costs. Bonus!

Question 19

Is a Guarantor required to book a room?

Accepted Answer

For Sycamore House, a UK-based guarantor is required.

Question 20

Instalment Plan - What are the payment plans available?

Accepted Answer

Sycamore House has no payment plans and needs to be paid the full amount

Question 21

Does the property have No Visa No Pay policy?

Accepted Answer

Yes, Sycamore House offers 'No Visa No Pay' policy.

Question 22

Does the property have No University No Pay policy?

Accepted Answer

Yes, Sycamore House offers 'No University No Pay' policy.

Question 23

How far are the nearby universities to the accommodation?

Accepted Answer

Sycamore House student accommodation is near Leeds Beckett University (0.6 Miles), BPP University - Leeds Campus (0.7 Miles), Leeds Arts University (0.7 Miles), University of Law, Leeds (0.6 Miles), Leeds College of Music (1.2 Miles), Leeds City College Park Lane Campus (0.1 Miles), Northern School of Contemporary Dance (1.6 Miles), Leeds College of Art (0.7 Miles), The Parkinson Building at the University of Leeds (0.6 Miles), Leeds City College Printworks Campus (1.5 Miles), Leeds City College Enfield Centre (1.4 Miles), Leeds City College Quarry Hill Campus (1.1 Miles), Leeds School of Medicine (0.2 Miles), Leeds Language College (0.6 Miles), University of Leeds (0.5 Miles), Leeds University Business School (0.6 Miles), Leeds Conservatoire (1.3 Miles), Leeds College of Building - South Bank Campus (1.5 Miles). These campuses/universities are within 2 miles of the property.

Question 24

How can I book this property?

Accepted Answer

You can book Sycamore House in 3 simple steps:

Make a booking by submitting your details through the UniAcco booking form and pay the deposit.
UniAcco will process your booking with the property manager.
Finally, sign the tenancy agreement to confirm the booking.

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