Question 1

What is platform fees?

Accepted Answer

The fee is intended to support the delivery of improved customer services and guarantee that you receive preferential treatment throughout the booking process.

Question 2

Is it Refundable?

Accepted Answer

You can get a full refund if you cancel within 24 hours of payment, after which platform fees will not be refunded (To be added on Cancellation Policy also)

Question 3

Will the booking fee be refunded to the student?

Accepted Answer

Fee is non-refundable in case the student decides to swap their accommodation from a non-commissionable property to a commissionable property. Platform Fee is refundable to the student if they decide to cancel their booking within the defined “UniAcco Cooling Off Period”. This period will be upto 48 hours from the months April-September and 5 days from the months October-March.

Question 4

How will we differentiate the booking fee for a UK Student/International Student?

Accepted Answer

Platform fee reflects upfront for all non-commissionable properties. For partially commissionable properties, the platform fee should reflect at the time of the student filling the booking form. This is subject to the nationality of the student.

Question 5

Why should a student book with UniAcco and not directly with the Property Manager?

Accepted Answer

We will assist the student with the entire booking process.  End-to-end handling of the cancellation process for the student. (Platform Fee won’t be refundable to the student in this scenario). Post Move-In Assistance to the student.

Question 6

Can I smoke in the accommodation?

Accepted Answer

Smoking is not allowed within the accommodation, however there is a designated smoking area outside the building.

Question 7

Can I have pets?

Accepted Answer

No pets are permitted under the term of the tenancy agreement.

Question 8

Can I have my groceries delivered to site?

Accepted Answer

Yes. Groceries can be delivered to the reception area, but you are to ensure that you are available to take receipt of the delivery. Delivery drivers are not to be given access to the flats.

Question 9

Do I have WiFi?

Accepted Answer

Yes, WiFi is included in your rent. You’ll also have a broadband connection in your room on your desk.

Question 10

Can you arrange an airport pick up service?

Accepted Answer

Most sites will be more than happy to arrange an airport pick up service for you. You just need to let us know your name, arrival date and time and your flight number, we’ll then arrange the transport for you. Please ensure you have enough UK Sterling to pay the taxi fare and check with your chosen property first.

Question 11

Is a Guarantor required to book a room?

Accepted Answer

For Briggate Studios - Leeds, a UK-based guarantor is required.

Question 12

Instalment Plan - What are the payment plans available?

Accepted Answer

Briggate Studios - Leeds offers 3 installments or the full payment option.

Question 13

Does the property have No Visa No Pay policy?

Accepted Answer

Yes, Briggate Studios - Leeds offers 'No Visa No Pay' policy.

Question 14

Does the property have No University No Pay policy?

Accepted Answer

Yes, Briggate Studios - Leeds offers 'No University No Pay' policy.

Question 15

How can I book this property?

Accepted Answer

You can book Briggate Studios - Leeds in 3 simple steps:

Make a booking by submitting your details through the UniAcco booking form and pay the deposit.
UniAcco will process your booking with the property manager.
Finally, sign the tenancy agreement to confirm the booking.

Briggate Studios - Leeds

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