For 26–27 AY

Cancellation Before Countersigning

If you cancel your booking before the agreement is countersigned, your advance rent payment will be refunded.

Cooling Off Period

If you booked online or by phone and have not viewed the accommodation in person, you have a 72-hour cooling-off period after booking (reduced to 24 hours from 1st August 2026).

During this period, you may cancel your booking provided you have not moved in. To cancel, please email the Residents’ Team with the subject line: “Cooling Off Period Cancellation.”

Refunds will be processed within 10 working days.

Cancellations for Exceptional Circumstances

After the cooling-off period, you may cancel before the tenancy start date only if:

• You are unable to obtain a visa to enter the UK
• You did not receive the required grades to attend your chosen university
• You failed to achieve the grades needed to continue your studies

Please provide supporting evidence (e.g., UCAS notification or visa refusal) to your Residents’ Team within 72 hours of receiving it.

Your advance rent payment will then be refunded.

If you receive this notification after your tenancy start date, you remain responsible for rent payments up to the date you provide evidence and we confirm your release.

No other cancellation requests will be accepted before or during the tenancy.

Finding a Replacement Occupier for your Accommodation

If you wish to end your license to occupy early, you may find a replacement licensee acceptable to the landlord.

The new licensee will sign a new agreement, which may be at a different rent to match the current market rate.

Before we accept a replacement:

• Your rent account must be fully up to date
• Any rent owed up to your leaving date must be paid

Once the replacement licensee has signed and paid, they will assume responsibility for all future rent and obligations.

Until then, you remain responsible for the rent until the original end date.

For 25–26 AY

Cancellations

If the booking is cancelled by the applicant prior to it being countersigned, the advance rent payment will be returned.

Once the booking is countersigned, a 72-hour cooling-off period applies. If circumstances change, the tenant can cancel the booking, provided they have not moved into the property.

From 1st August 2025, the cooling-off period is reduced from 72 to 24 hours after the booking is countersigned.

To cancel the booking during the cooling-off period, please email the Residents’ Team within 72 / 24 hours of being sent the “Lease Agreement Executed” email.

The tenant will then be refunded the advance rent payment. This may take up to 10 working days to reach your account.

Visa Refusal

If an applicant fails to get a visa to enter the UK, they can cancel their tenancy by providing evidence of their failed visa application.

Once we receive this, we will confirm receipt of your request to cancel and refund your full advance rent.

Post Cooling-Off Period

Once the cooling-off period has expired, the tenant can cancel the booking prior to the tenancy start date if:

• You have not acquired the grades to be offered a place at the chosen university
• You have failed to achieve the grades to continue your study at university

In these circumstances, please provide evidence (UCAS notification) to the Residents’ Team within 72 hours of being notified.

Once we receive this, we will confirm receipt of your request to cancel and refund your full advance rent.

Should you not receive notification of these criteria until after the tenancy start date, you will be responsible for all rent payments up to the date you provide confirmation documentation and we confirm your release date.

There are no other circumstances under which we will accept a request for cancellation either before or during the tenancy.

Replacement Tenant

It may be possible to agree an early termination of the tenancy with the landlord if you find someone to take up a new tenancy for the remaining term.

The landlord may amend or vary the terms of the new tenancy agreement, including the rent, to reflect the current market rate.

If you find a replacement, eligibility checks will be conducted.

Before we accept the new tenant:

• Your account and all obligations must be up to date
• Any rent due up to your tenancy ending must be paid

There will also be a charge incurred (please refer to the Fee Schedule).

Once the new tenant has signed the Tenancy Agreement and made the first rent payment, they will take responsibility for all future payments and obligations.

Until this happens, you remain responsible for rent until the original tenancy end date.

Guarantors

All applicants must nominate a guarantor.

The guarantor must:

• Be over 18 years of age
• Not live with the applicant (except parents or guardians)
• Not reside in accommodation managed by us

The guarantor agrees to:

• Cover unpaid rent
• Cover any costs arising from breaches of the tenancy agreement

We may also contact the guarantor in cases of serious antisocial behaviour.

If the tenant falls into arrears or breaches the agreement, the guarantor will be contacted to ensure the issue is resolved.

51-Week Tenancy Instalment Plan (Approx. Weeks Paid)
 

• August: Payment for 8 weeks

• October: Payment for 9 weeks

• January: Payment for 18 weeks

• April: Payment for 16 weeks

 

 

44-Week Tenancy Instalment Plan (Approx. Weeks Paid)
 

• August: Payment for 7 weeks

• October: Payment for 8 weeks

• January: Payment for 15 weeks

• April: Payment for 14 weeks