UME Redfern

1. No Place No Pay – Proof of rejection from the university or UCAS along with a written confirmation to cancel the booking. 
2. No Visa No Pay - Submit your request via post or email to cancel the booking with evidence in writing that your Visa application has been refused and you no longer have a place on your course.  
3. Initial Cancellation Period/Cooling-Off Period - You can cancel your booking by sending us in writing within 14 days before the agreement start date. 

Terms & Conditions 

No visa? No uni offer? No pay?  

We understand that applying for student accommodation is a big step, especially for school leavers and international students. For your peace of mind, ume & UKO provides a Cancellation of Agreement Policy due to no visa or no university placement. Please read the full terms and conditions of our Cancellation of Agreement Policies below. 

Cancellation of agreement - General policy 

Cancellation of agreement BEFORE the lease commencement date:  

If a cancellation is requested less than 14 days before the agreement's start date, the student will be responsible for rent until a replacement tenant has been found. 

Cancellation requests prior to lease commencing should be sent to our management 

Cancellation of a booking DURING lease:  

We will reserves the right to charge the student the costs incurred as a consequence of the student’s early vacation of the room/apartment including (but is not limited to) the reasonable costs of the re-letting the room, cleaning, loss of rent. 

Cancellation requests during your lease should be sent to our management. 

Cancellation of agreement - Due to no visa  

International students  

If you are an international student (students coming from overseas) planning to study in an Australian educational provider, we will release any qualifying international students. 

Cancellation of Agreement BEFORE the Lease  

Commencement Date  

A student can cancel an agreement without penalty if they do not receive a visa to study in Australia prior to their lease commencing. 

Cancellation of Agreement AFTER the Lease Commencement Date  

A student can cancel an agreement without penalty if they do not receive their visa to study in Australia up to and including the first 14 days of their lease agreement. 

After this time, we will reserves the right to recover reasonable costs for agreement cancellation and early termination from advanced rent or bond payments (including but not limited to cleaning, advertising, administration costs and loss of rent) until the room is re-let. 

What should i do if i am declined a visa?  

If you fail to obtain a visa, we will cancel your leasing agreement and refund your holding deposit so long as you provide the following information: 

? Written confirmation from you that you wish to cancel your booking agreement with us. 

? Supporting official evidence from The Department of Immigration and Border Protection (DIBP) showing that your visa application declined 

The supporting evidence should be supplied to our team within 72 hours of you receiving official confirmation that your Visa was declined by the DIBP. 

Cancellation requests should be sent to our team via email. The team will then review and consider your request for cancellation and will notify you via email whether your request has been accepted. Your holding deposit (2 weeks rent) and any advanced rent payment made to us and will be returned to you within 4 weeks. 

Change of dates due to visa processing delays  

Students can defer their leasing agreement with us due to late provision of their visa, resulting to a deferral of the commencement date of their university studies in Australia. We will change the student’s lease agreement start date. The booking agreement, including all special terms, room type and location, will be held as previously stated in the original agreement. A written request to change the lease commencement date should be sent to the management 

Please note:  

If the request is not provided on time, we will assume a Cancellation of Agreement - General Policy, and the fees as outlined above will be applied.