Question 1

Do I need to pay a deposit/bond?

Accepted Answer

Yes, when you book you are required to pay a 2-week deposit to reserve your room which will go towards your rent. You are also required to pay a bond (equivalent to 4 weeks rent) before checking in. This will be registered with the RTBA (VIC) or the DMIRS (WA) and held as a security deposit for the duration of your stay. It will be then be refunded at the end of the tenancy provided you have no outstanding rent, damages to the room or cleaning fees. If you book a short-stay you do not need to pay a bond. We only require a $100 admin fee. If there are any damages to your room when you leave you may be charged

Question 2

Do you provide single-gender only accommodation?

Accepted Answer

All of our properties are mixed genders but automatically split into single male or female apartments. If you would like to live with friends of mixed genders we are happy to house you together or if you identify as neither male nor female you can be allocated any apartment you would prefer. This is subject to demand and flat availability so we’d recommend getting in touch as early as you can with any requests.

Question 3

Where can I smoke?

Accepted Answer

We don’t allow smoking inside your residence, but you’re free to smoke outside.

Question 4

Can I have friends or family to stay?

Accepted Answer

If you are in a shared apartment you cannot have any overnight guests. If you are in a studio apartment and would be happy to share your double bed, you can have a guest for a night or two. We have a strict policy regarding guests sleeping on the floor due to this being a fire safety regulation.

Question 5

What documents do I need to check-in?

Accepted Answer

Before you arrive we will ask you to upload some documents to the Student Portal. We will need to see a copy of your Confirmation of Enrolment or Acceptance Confirmation from your institution and a copy of your Passport or other official ID. If you are an international student we will need a copy of your visa.

Question 6

How do I pay rent?

Accepted Answer

If you select to pay your rent fortnightly, you'll need to register for Direct Debit before you move in, then your payments will be collected automatically when they are due, easy! If you choose to pay in full you'll need to pay with a credit or debit card via the Student Portal.

Question 7

Can I pay rent by bank transfer?

Accepted Answer

We ask students to pay their rent by Direct Debit or via the Student Portal as it is safer and more efficient, but in some instances you may be able to pay by bank transfer, speak to the team for more information.

Infinity Place