Luna - Wembley

Cancellation Terms and Conditions (2024-25)
 

• Once the reservation fee is paid a 24 hour cooling off period begins. Within this period the reservation fee will be returned if the customer no longer wishes to go ahead with their booking.
• Beyond this 24 hour period the customer can still terminate their booking but the reservation fee will be kept.
• After moving in a tenant can terminate their contract with 30 days notice by:
  • Scenario 1: if no concession was applied the user will pay 2 months rent to terminate the contract
  • Scenario 2: if a concession was applied then the user will pay the sum of the value of concession they have accumulated plus 2 months rent