Question 1

What is platform fees?

Accepted Answer

The fee is intended to support the delivery of improved customer services and guarantee that you receive preferential treatment throughout the booking process.

Question 2

Is it Refundable?

Accepted Answer

You can get a full refund if you cancel within 24 hours of payment, after which platform fees will not be refunded (To be added on Cancellation Policy also)

Question 3

Will the booking fee be refunded to the student?

Accepted Answer

Fee is non-refundable in case the student decides to swap their accommodation from a non-commissionable property to a commissionable property. Platform Fee is refundable to the student if they decide to cancel their booking within the defined “UniAcco Cooling Off Period”. This period will be upto 48 hours from the months April-September and 5 days from the months October-March.

Question 4

How will we differentiate the booking fee for a UK Student/International Student?

Accepted Answer

Platform fee reflects upfront for all non-commissionable properties. For partially commissionable properties, the platform fee should reflect at the time of the student filling the booking form. This is subject to the nationality of the student.

Question 5

Why should a student book with UniAcco and not directly with the Property Manager?

Accepted Answer

We will assist the student with the entire booking process.  End-to-end handling of the cancellation process for the student. (Platform Fee won’t be refundable to the student in this scenario). Post Move-In Assistance to the student.

Question 6

What if I’m doing an internship or placement?

Accepted Answer

If you are registered with a University/College or School then this will not be a problem, we will just require proof of student status to be able to offer you a tenancy with us

Question 7

Is everything included?

Accepted Answer

Your rent includes the utilities; gas, water, electricity and of course internet, however you will need to provide your own duvet, pillows, kitchenware etc

Question 8

When can I check into my room?

Accepted Answer

Your room is cleaned, prepared and ready for you from the start of your tenancy with us. You do not have to check in on the start date of your tenancy agreement, but your room and the team will be there to help you!

Question 9

Can I have friends stay over with me overnight?

Accepted Answer

With us you truly are home, therefore your guests are more than welcome to stay over with you. We would ask that you let both the onsite team know, and also take into consideration your flatmates. You are solely responsible for your guests, and you would be liable if they cause any complaints or damage.

Question 10

Is a Guarantor required to book a room?

Accepted Answer

For Park Lane, a UK-based guarantor is required.

Question 11

Instalment Plan - What are the payment plans available?

Accepted Answer

Park Lane offers 4, 9 installments or the full payment option.

Question 12

Does the property have No Visa No Pay policy?

Accepted Answer

Yes, Park Lane offers 'No Visa No Pay' policy.

Question 13

Does the property have No University No Pay policy?

Accepted Answer

Yes, Park Lane offers 'No University No Pay' policy.

Question 14

How far are the nearby universities to the accommodation?

Accepted Answer

Park Lane student accommodation is near University of Sunderland (0.3 Miles). These campuses/universities are within 2 miles of the property.

Question 15

How can I book this property?

Accepted Answer

You can book Park Lane in 3 simple steps:

Make a booking by submitting your details through the UniAcco booking form and pay the deposit.
UniAcco will process your booking with the property manager.
Finally, sign the tenancy agreement to confirm the booking.

Universities	Miles	Super Market	Miles	Places Of Interest	Miles
University of Sunderland - City Campus	1.5	Tesco Extra Sunderland	1.1	Sunderland Museum & Winter Gardens	1.1
Sunderland College - Bedford Campus	2.0	The Bridges Shopping Centre	1.3	Empire Cinema Sunderland	1.3
University of Sunderland - St. Peter's Campus	2.5	Sainsbury's Local, St. Michael's Way	1.5	Stadium of Light	1.6
Newcastle University - London Campus	11.8	Morrisons, Roker Retail Park	2.2	Mowbray Park	1.8
Durham University - Queen's Campus	12.7	Asda Living, Pallion Retail Park	2.5	Roker Pier & Lighthouse	2.3

Metro	Miles	Bus	Miles	Train	Miles
Park Lane Interchange	1.5	Sunderland Interchange	1.3	Sunderland Railway Station	1.5
University Metro Station	2.1	Park Lane Interchange	1.5	Seaham Railway Station	7.3
St. Peter's Metro Station	2.5	Sunderland Royal Hospital (Stop Q)	1.8	Heworth Railway Station	10.1
Sunderland Metro Station	3.2	Sunderland Royal Hospital (Stop P)	1.8	Newcastle Central Station	12.8
Pallion Metro Station	3.8	Sunderland Royal Hospital (Stop N)	1.8	Chester-le-Street Railway Station	13.2

Park Lane

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Kanwal Tariq | University of Sunderland, City Campus

Sep 27, 2021

Kanwal Tariq | University of Sunderland, City Campus

Sep 27, 2021

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