Question 1

What is platform fees?

Accepted Answer

The fee is intended to support the delivery of improved customer services and guarantee that you receive preferential treatment throughout the booking process.

Question 2

Is it Refundable?

Accepted Answer

You can get a full refund if you cancel within 24 hours of payment, after which platform fees will not be refunded (To be added on Cancellation Policy also)

Question 3

Will the booking fee be refunded to the student?

Accepted Answer

Fee is non-refundable in case the student decides to swap their accommodation from a non-commissionable property to a commissionable property. Platform Fee is refundable to the student if they decide to cancel their booking within the defined “UniAcco Cooling Off Period”. This period will be upto 48 hours from the months April-September and 5 days from the months October-March.

Question 4

How will we differentiate the booking fee for a UK Student/International Student?

Accepted Answer

Platform fee reflects upfront for all non-commissionable properties. For partially commissionable properties, the platform fee should reflect at the time of the student filling the booking form. This is subject to the nationality of the student.

Question 5

Why should a student book with UniAcco and not directly with the Property Manager?

Accepted Answer

We will assist the student with the entire booking process.  End-to-end handling of the cancellation process for the student. (Platform Fee won’t be refundable to the student in this scenario). Post Move-In Assistance to the student.

Question 6

I am leaving early, who should I tell?

Accepted Answer

We know that some students may not stay for the whole duration of their contract, so please contact us in advance before you leave in time for us to inspect your room.

Question 7

I haven’t seen the property; will I be given a tour when I check in?

Accepted Answer

Yes of course. When you arrive at the property, one of our team will take you on a tour of the communal facilities, to your room and help get you settled in. We'll also show you where everything is and how it works.

Question 8

Can I live near my friend?

Accepted Answer

We will always do our best but this will depend on availability. We do have a range of shared apartments with two, five and eight bedrooms.

Question 9

Is a Guarantor required to book a room?

Accepted Answer

For Mile End Canalside, a guarantor is not required.

Question 10

Instalment Plan - What are the payment plans available?

Accepted Answer

Mile End Canalside has no payment plans and needs to be paid the full amount

Question 11

Does the property have No Visa No Pay policy?

Accepted Answer

Yes, Mile End Canalside offers 'No Visa No Pay' policy.

Question 12

Does the property have No University No Pay policy?

Accepted Answer

Yes, Mile End Canalside offers 'No University No Pay' policy.

Question 13

How far are the nearby universities to the accommodation?

Accepted Answer

Mile End Canalside student accommodation is near INTO University of Stirling - London Campus (0.7 Miles), McQueens Flower School (1.4 Miles), Queen Mary University of London - Whitechapel Campus (1.6 Miles), University of Cumbria, London (1.5 Miles), London School Of Commerce & IT (1.8 Miles), Global Banking School (GBS) London Olympic Park Campus (1.4 Miles), Barts and The London School of Medicine and Dentistry (1.5 Miles), ICON College of Technology and Management (1.8 Miles), Queen Mary University of London (0.3 Miles), Hult International Business School - London Undergraduate Campus (1.9 Miles), School of Business and Management, Queen Mary University of London (0.2 Miles). These campuses/universities are within 2 miles of the property.

Question 14

How can I book this property?

Accepted Answer

You can book Mile End Canalside in 3 simple steps:

Make a booking by submitting your details through the UniAcco booking form and pay the deposit.
UniAcco will process your booking with the property manager.
Finally, sign the tenancy agreement to confirm the booking.

Universities	Miles	Super Market	Miles	Places Of Interest	Miles
Queen Mary University of London - Mile End Campus	1.3	Tesco Metro	0.4	Victoria Park	1.2
London Metropolitan University - Aldgate Campus	1.9	The Cooperative Food	0.5	Museum of London Docklands	2.4
City, University of London - Northampton Square Campus	2.9	Iceland Foods	0.6	Tower of London	2.5
University of the Arts London - London College of Fashion, Mare Street Campus	0.7	Sainsbury's Local	0.8	Brick Lane	1.2
University College London (UCL) - Bloomsbury Campus	2.7	Roman Road Market	0.6	The Old Truman Brewery	1.4

Metro	Miles	Bus	Miles	Train	Miles
Bethnal Green Underground Statio	0.3	Bethnal Green Station (Stop D)	0.3	Bethnal Green Rail Station	0.6
Whitechapel Station	0.7	Roman Road (Stop S)	0.4	Cambridge Heath Station	0.6
Stepney Green Station	0.8	Cambridge Heath Station (Stop E)	0.6	Whitechapel Rail Station	0.7
Shoreditch High Street Station	1.5	Whitechapel Station (Stop B)	0.7	Shoreditch High Street Rail Station	1.5
Liverpool Street Station	1.7	Stepney Green (Stop U)	0.9	Liverpool Street Rail Station	1.7

Mile End Canalside

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