Question 1

What is platform fees?

Accepted Answer

The Platform Fee is a one-time charge that prioritizes your booking and grants access to exclusive pre and post-landing services, potentially saving up to £1,500. This fee is refundable if UniAcco cannot secure the room category and property you select.

Question 2

Is it Refundable?

Accepted Answer

You can get a full refund if you cancel within 24 hours of payment, after which platform fees will not be refunded (To be added on Cancellation Policy also)

Question 3

Will the booking fee be refunded to the student?

Accepted Answer

Fee is non-refundable in case the student decides to swap their accommodation from a non-commissionable property to a commissionable property. Platform Fee is refundable to the student if they decide to cancel their booking within the defined “UniAcco Cooling Off Period”. This period will be upto 48 hours from the months April-September and 5 days from the months October-March.

Question 4

Why should a student book with UniAcco and not directly with the Property Manager?

Accepted Answer

We will assist the student with the entire booking process.  End-to-end handling of the cancellation process for the student. (Platform Fee won’t be refundable to the student in this scenario). Post Move-In Assistance to the student.

Question 5

When is my rent due?

Accepted Answer

Rent is due on the 1st of the month by Direct Debit.

Question 6

Is there 24/7 help?

Accepted Answer

While living with us, you will benefit from the 24/7 Concierge services onsite to respond to any emergencies within the block. Our maintenance and management team is also ready to respond to any emergency such as flooding, power outages or fire. More information on what is considered an emergency can be found in your resident handbook provided on the day of move-in.

Question 7

Do you offer a deposit alternative?

Accepted Answer

We have teamed up with flatfair who offer a simple, safe and affordable alternative to tenancy deposits. Instead of paying a deposit at the start of your tenancy, simply pay flatfair a one-off, non-refundable, membership charge of £350 per household.

Question 8

Is a Guarantor required to book a room?

Accepted Answer

For Fulham Riverside, a UK-based guarantor is required.

Question 9

Instalment Plan - What are the payment plans available?

Accepted Answer

Fulham Riverside has no payment plans and needs to be paid the full amount

Question 10

Does the property have No Visa No Pay policy?

Accepted Answer

No, Fulham Riverside does not have 'No Visa No Pay' policy.

Question 11

Does the property have No University No Pay policy?

Accepted Answer

No, Fulham Riverside does not have 'No University No Pay' policy.

Question 12

How can I book this property?

Accepted Answer

You can book Fulham Riverside in 3 simple steps:

Make a booking by submitting your details through the UniAcco booking form and pay the deposit.
UniAcco will process your booking with the property manager.
Finally, sign the tenancy agreement to confirm the booking.

Fulham Riverside

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