DIGS Ashenhurst Houses

Cancellation Policy AY 24/25:

The Agreement you have signed is a legally binding agreement and the below information on this policy
corresponds with the agreement signed.

We assess all requests to cancel on a case-by-case basis. You must make a request to cancel in writing by
completing our ‘Cancellation Request Form’ via email to support@digstudent.co.uk . You must also provide
sufficient documentation supporting the reasons for the request and why they prevent you from living in
your accommodation. We will aim to respond to your cancellation request within 7 working days.

Please note, all communication related to your cancellation request will be made in writing by email to keep
traceability of the case, we are not able to discuss these over the phone.

During cooling-off period

Unless you have already collected the keys to the accommodation, you may cancel your booking in writing
or by sending us an e-mail to support@digstudent.co.uk at any time during the 7 days after your booking
has been fully confirmed and you received an e-mail confirming your booking is complete. If you request to
cancel the Agreement in these circumstances, the Company will make no charge and will return the deposit
(if paid) in full. Please note that at the point you receive your key and check in to your accommodation, the
cooling-off period will immediately and automatically end.
After the cooling-off period has expired
Outside the initial cooling-off Cancellation period, but before the final cancellation date, you may request
to cancel your booking by writing or sending an e-mail to us at support@digstudent.co.uk at any time from
when your contract has been confirmed up to 90 days prior to your contract start date. If you request to
cancel the Agreement in these circumstances, we will release you from your agreement on receipt of a
£50.00 cancellation fee payment.

After the final cancellation date

As per the agreement, there is no option for cancellation after the Final Cancellation Date (90 days prior to
your contract start date), and/or after you have collected your key. Should you wish to request cancellation
of your agreement in these circumstances, you will remain liable for the accommodation fees and your
contractual obligations until a decision has been made following your request. You may request to cancel
your booking by writing or sending an e-mail to us at support@digstudent.co.uk
If you are granted a tenancy release- you will be required to pay a £50.00 cancellation fee payment.
Once this is received, we will arrange the return of your deposit (minus any deductions relating to the condition of your
room/flat upon your departure).
If a tenancy release is not granted- you will be required to find a replacement person to take over your
tenancy before you are released from your agreement.

Please note the following conditions:

1. The replacement person must be a student and match the preferences of the accommodation (e.g.
female-only flat).
2. The replacement tenant cannot have a previous or existing booking with DIGS for any academic year.
3. The replacement student must sign a contract for the entire length of your tenancy agreement and
secure this with payment of the deposit and the required rent payment at the point of taking over.
4. If a replacement student is found, you will be released from your tenancy agreement from the start date
of the replacement student tenancy and on receipt of a £50.00 cancellation fee.
5. You will be liable for any rent payments up until the point the new student has taken over your tenancy
and moved into the accommodation.
6. DIGS will return your deposit (minus any deductions relating to the condition of your room/flat upon
your departure).
if, after the Final Cancellation Date, you would like to be released from your Agreement but you have not
found a replacement student to take over the Agreement prior to the Agreement start date, you will remain
liable for the full contractual rent obligations until a replacement is found by you. All rent payments must be
kept up to date at all times.
If a replacement student is found by you or the company part way through your tenancy, we will
release you from your Agreement from the date the new tenant has taken occupancy and on receipt of
£50.00 cancellation fee. You will be liable for the rent up to the date the new student moves into the
accommodation.
**Please note, the company will only attempt to find a replacement student for you once full occupancy has
been achieved and your account is maintained in accordance with your contractual obligations. **.

Cancellation under the No Place No Pay policy

For further information regarding this policy, please refer to your signed agreement, Annex A – No Place
No Pay Terms and Conditions.

Cancellation under the No Visa No Pay policy

For further information regarding this policy, please refer to your signed agreement, Annex B - No Visa No
Pay Terms and Conditions

Cancellation under the Work Placement policy

For further information regarding this policy, please refer to your signed agreement, Annex C – Work
Placement Terms and Conditions.