Question 1

What is platform fees?

Accepted Answer

The fee is intended to support the delivery of improved customer services and guarantee that you receive preferential treatment throughout the booking process.

Question 2

Is it Refundable?

Accepted Answer

You can get a full refund if you cancel within 24 hours of payment, after which platform fees will not be refunded (To be added on Cancellation Policy also)

Question 3

Will the booking fee be refunded to the student?

Accepted Answer

Fee is non-refundable in case the student decides to swap their accommodation from a non-commissionable property to a commissionable property. Platform Fee is refundable to the student if they decide to cancel their booking within the defined “UniAcco Cooling Off Period”. This period will be upto 48 hours from the months April-September and 5 days from the months October-March.

Question 4

How will we differentiate the booking fee for a UK Student/International Student?

Accepted Answer

Platform fee reflects upfront for all non-commissionable properties. For partially commissionable properties, the platform fee should reflect at the time of the student filling the booking form. This is subject to the nationality of the student.

Question 5

Why should a student book with UniAcco and not directly with the Property Manager?

Accepted Answer

We will assist the student with the entire booking process.  End-to-end handling of the cancellation process for the student. (Platform Fee won’t be refundable to the student in this scenario). Post Move-In Assistance to the student.

Question 6

What's included in the rent?

Accepted Answer

The residential fees include:

– Unlimited Wi-Fi

– Utilities (water, gas and electricity)

– Use of all facilities in the dwell Village Melbourne City: gym, heated swimming pool, bbq, pool and table tennis, student lounge (equipped with Playstation, DVD player, Foxtel and surround sound) and the dedicated study areas.

– Res Life Program activities: lots of free events for residents only (some events may attract a ticket fee).

Question 7

What’s not included in the rent?

Accepted Answer

Laundry is $4 for a wash per load and $4 for a dry per load

Question 8

How can I pay my rent?

Accepted Answer

You can make payments via VISA / MASTER debit or credit cards, bank transfer or direct debit. There may be associated fees related to these types of payments, which are charged by the banks.

Direct debit payments are accepted using an Australian bank account and no surcharges apply. Please approach our staff to enquire on how to set up a direct debit.

Bank transfers are accepted with no surcharges through an Australian bank account. International bank transfers may be subject to charges, please verify with your bank.

dwell VMC surcharge rate will be applied to payments using VISA / MASTER debit or credit cards, either online or over the counter:
- Visa Credit: 2.0%
- Visa Debit: 1.46%
- Master Card Credit: 1.19%
- Master Card Debit: 1.14%

Centrepay is available at Reception. Call our sales team at +61 3 8330 2000 or email us at StayVMC@dwellstudent.com.au.

Question 9

Is a Guarantor required to book a room?

Accepted Answer

For Dwell Village Melbourne City, a guarantor is not required.

Question 10

Instalment Plan - What are the payment plans available?

Accepted Answer

Dwell Village Melbourne City has no payment plans and needs to be paid the full amount

Question 11

Does the property have No Visa No Pay policy?

Accepted Answer

Yes, Dwell Village Melbourne City offers 'No Visa No Pay' policy.

Question 12

Does the property have No University No Pay policy?

Accepted Answer

Yes, Dwell Village Melbourne City offers 'No University No Pay' policy.

Question 13

How far are the nearby universities to the accommodation?

Accepted Answer

Dwell Village Melbourne City student accommodation is near Greenwich English College (1.4 Miles), Melbourne Institute of Technology (0.8 Miles), Victorian Institute Of Technology (1.2 Miles), Edith Cowan University (1 Miles), Australian College of Applied Psychology (1.3 Miles), Victoria University - City Flinders Campus (1.3 Miles), Torrens University - Melbourne (1.5 Miles), Asia Pacific International College (1 Miles), Monash University - Parkville Campus (1.3 Miles), Royal Melbourne Institute of Technology (1.2 Miles), Central Queensland University - Melbourne (1.4 Miles), Melbourne City College (1.4 Miles), The University of Melbourne - Parkville Campus (0.6 Miles), Southern Cross University - Melbourne (1.2 Miles), Australian Catholic University - Melbourne (1.5 Miles), RMIT University Melbourne City Campus (0.9 Miles), Charles Sturt University (1.3 Miles), Charles Darwin University - Melbourne Campus (1 Miles), Melbourne Business School (0.4 Miles), ANIBT - Melbourne CBD Campus (1.5 Miles), Holmes Institute Melbourne (1.3 Miles), Kangan Institute (1.9 Miles), Kaplan Business School Melbourne (1.3 Miles), William Angliss Institute (0.9 Miles), Monash University, Law Chambers (1.1 Miles), Monash University, 750 Collins Street Campus (1.7 Miles), The University of Adelaide, Melbourne (1.3 Miles), La Trobe University, City campus (1.3 Miles), Melbourne Law School- The University of Melbourne (0.3 Miles). These campuses/universities are within 2 miles of the property.

Question 14

How can I book this property?

Accepted Answer

You can book Dwell Village Melbourne City in 3 simple steps:

Make a booking by submitting your details through the UniAcco booking form and pay the deposit.
UniAcco will process your booking with the property manager.
Finally, sign the tenancy agreement to confirm the booking.

Unitersities	Miles	Transport	Miles	Places of Interest	Miles
University of Melbourne - Parkville Campus	1	Royal Park Railway Station	0.5	Royal Melbourne Hospital	0.3
RMIT University - Melbourne City Campus	2	Tram Stop on Flemington Road	0.1	Melbourne Zoo	1.2
Victoria University - City Flinders Campus	2	Bus Stop on Flemington Road	0.1	Queen Victoria Market	1
La Trobe University - Melbourne City Campus	2.5	North Melbourne Railway Station	0.6	Melbourne Museum	1.4
Swinburne University of Technology - Hawthorn Campus	7	Melbourne Airport	12	Flemington Racecourse	3

	Move - In	Duration	Rent	Deposit
	2024-07-01	26 week	AU$385 / week	AU$385
	2024-07-01	52 week	AU$395 / week	AU$395

	Move - In	Duration	Rent	Deposit
	2024-07-01	26 week	AU$405 / week	AU$405
	2024-07-01	52 week	AU$415 / week	AU$415

Dwell Village Melbourne City

Special Offers

Price Trend

Location

Room Types

UniAcco Assurance

What To Expect

Reviews

FAQs