Scape South Bank

DEFERRAL
If you have a booking and are not able to arrive in Australia for either Semester 1 or Semester2 in 2021 because of COVID-19, you can defer your contract to the next semester. The same terms of the original booking will carry forward to the new semester booking, including the type of room you booked and even the same weekly rent. Please note for deferrals to Semester 1, 2022 our weekly rental rates are subject to change.

CANCELLATION
If you need to cancel your booking with us for one of the reasons detailed below, all you need to do is email us no less than 14 days before your contract start date and we will cancel your booking and provide a full refund of any fees paid.

We will provide flexibility to defer or cancel if you are impacted by any of the below reasons, all you need to do is provide supporting documentation:

FLIGHT CANCELLATION/TRAVEL BAN
If your scheduled flight is cancelled and an alternate flight is not available, or if there is a travel ban preventing travel from your country of origin or in Australia preventing you from arrival.

VISA DENIED
If your visa application is rejected or the visa center remains closed in your respective country.

INTAKE DELAY OF UNIVERSITY/EDUCATION PROVIDER
If the start date of your course has been postponed to a later date or semester, or the university does not offer face-to-face learning.