Question 1

What is platform fees?

Accepted Answer

The Platform Fee is a one-time charge that prioritizes your booking and grants access to exclusive pre and post-landing services, potentially saving up to £1,500. This fee is refundable if UniAcco cannot secure the room category and property you select.

Question 2

Is it Refundable?

Accepted Answer

You can get a full refund if you cancel within 24 hours of payment, after which platform fees will not be refunded (To be added on Cancellation Policy also)

Question 3

Will the booking fee be refunded to the student?

Accepted Answer

Fee is non-refundable in case the student decides to swap their accommodation from a non-commissionable property to a commissionable property. Platform Fee is refundable to the student if they decide to cancel their booking within the defined “UniAcco Cooling Off Period”. This period will be upto 48 hours from the months April-September and 5 days from the months October-March.

Question 4

How will we differentiate the booking fee for a UK Student/International Student?

Accepted Answer

Platform fee reflects upfront for all non-commissionable properties. For partially commissionable properties, the platform fee should reflect at the time of the student filling the booking form. This is subject to the nationality of the student.

Question 5

Why should a student book with UniAcco and not directly with the Property Manager?

Accepted Answer

We will assist the student with the entire booking process.  End-to-end handling of the cancellation process for the student. (Platform Fee won’t be refundable to the student in this scenario). Post Move-In Assistance to the student.

Question 6

What is a guarantor? Do I need one?

Accepted Answer

Yes, you will need a guarantor. A guarantor is someone who agrees to pay your rent. For example, a parent or close relative. If you don't pay your landlord what you owe them, they can demand your guarantor to pay on your behalf. Please read your tenancy agreement or your separate guarantor agreements, which sets out the guarantor's legal obligations.

Question 7

How much is a deposit?

Accepted Answer

Typically, a deposit is one month’s rent. Or, 3-5 weeks.

Question 8

How much are bills?

Accepted Answer

Landlords should be able to provide a rough idea of how much bills will be for the property. All-inclusive bills for properties is usually easier but more expensive than sorting them out yourself as there is a mark up or you pay a management fee.

Question 9

Do I need a TV licence?

Accepted Answer

Yes, a licence is required to watch any programmes (even if you’re not watching on a TV).

Question 10

Is a Guarantor required to book a room?

Accepted Answer

For Driffield Street, M14, a UK-based guarantor is required.

Question 11

Instalment Plan - What are the payment plans available?

Accepted Answer

Driffield Street, M14 has no payment plans and needs to be paid the full amount

Question 12

Does the property have No Visa No Pay policy?

Accepted Answer

No, Driffield Street, M14 does not have 'No Visa No Pay' policy.

Question 13

Does the property have No University No Pay policy?

Accepted Answer

No, Driffield Street, M14 does not have 'No University No Pay' policy.

Question 14

How can I book this property?

Accepted Answer

You can book Driffield Street, M14 in 3 simple steps:

Make a booking by submitting your details through the UniAcco booking form and pay the deposit.
UniAcco will process your booking with the property manager.
Finally, sign the tenancy agreement to confirm the booking.

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