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Payments
Booking Deposit: An advance rent payment of £150 is required, which will be adjusted against your total rent.
Installment Plan: You have the flexibility to pay in 4, 11, or 12 installments, or choose to pay the full amount upfront.
Guarantor: UK guarantor required.
Mode of Payment: Credit/Debit Card.




House Policies
Cancellation Policy
1. There is a 5-day cooling off period for bookings made until 31st July 2025 following signature of this Tenancy Agreement, after which the Tenancy Agreement is legally binding (the "Cooling Off Period"). For bookings made on or after 1st August 2025, there is no cooling off period. If the tenant were to take occupation within their cooling off period, the Tenancy Agreement would be legally binding from the date of occupation and the cooling off period will end immediately.
2. If the Tenant gives written notice to the Landlord that they wish to cancel the Tenancy Agreement within the Cooling Off Period, the Tenancy Agreement shall be cancelled on the Landlord's receipt of such notice, and the Tenant will be entitled to a full refund of any Rent paid by the Tenant, to the account from which it was paid.
3. Should the Tenant wish to cancel the Tenancy Agreement following the expiry of the Cooling Off Period, the Tenant will be liable for the Rent and for the full period of the Tenancy Agreement and will remain liable for the contractual obligations laid out in the Tenancy Agreement unless the Tenant can offer proof of any of the following:
3.1 If the Tenant failed to get the results to attend that city and university they selected, they may cancel and obtain a full refund if notice is provided to the landlord before 22nd August 2025, unless:
3.1.1 The tenant is declined a place for any reason other than not meeting the academic requirements to obtain a place (including, but not limited to, academic or other misconduct, financial reasons, or withdrawing from their application or course).
3.1.2 The tenant did not complete all necessary steps required by their university to complete their application on time.
3.1.3 The tenant is informing Property after the 22nd August 2025. In avoidance of doubt, the tenant needs to submit proof of their cancellation reason to Property, in writing, before the 22nd August 2025; otherwise, the tenant will be unable to cancel under this term and will be required to find a replacement tenant.
3.1.4 In avoidance of doubt, if the tenant is initially declined a place to study at their selected university, or progress into the next academic year, they must immediately notify the landlord if they intend to appeal the decision with the University. The landlord will confirm to the tenant whether they will continue to benefit from this additional policy during and subsequent to their appeal being made. 3.2 If the tenant is declined a Visa to study in the UK, by UK Visas and Immigration, they may cancel and obtain a full refund if notice is provided to the landlord before 22nd August 2025, unless:
3.2.1 The tenant did not complete all necessary steps required by UKVI to complete their visa application.
3.2.2 The tenant’s university was unable to issue them with a CAS Number to obtain their visa owing to them not completing all necessary steps to complete their application to study.
3.3 If the Tenant has chosen to move to a different university in a city which does not yet have Property, they may cancel and obtain a full refund if notice is provided to the landlord before 22nd August 2025.
3.3.1 In this circumstance, if the tenant is moving to a different university within a city where Property has accommodation, the booking will be moved to the alternative property for a like-for-like equivalent. If there is no suitable match for both type and price, the booking will be cancelled.
4. Under the above cancellation reasons (stated within clauses 1, 2, and 3):
4.1 The tenant must supply suitable proof to the landlord in writing within 48 hours of being made aware of the change in circumstances, and the landlord may request additional information to support the tenant's cancellation request to satisfy themselves of the circumstances of the request.
4.2 If at any point the tenant has taken occupation of the Accommodation, they are unable to cancel the Agreement free of charge and must find a replacement student.
4.3 In avoidance of doubt, the tenant must submit proof of their cancellation reason on or before the 22nd August 2025; otherwise, the request will be rejected.
5. Should the tenant need to make a request to cancel the accommodation under any of the above policies (clauses 1, 2, and 3), the tenant should send a request in writing (with supporting evidence attached). Once the tenant has booked and the cooling-off period has elapsed, the tenant is bound into a legal tenancy agreement which requires them to pay for the full period of the tenancy agreement and follow all terms stated within this agreement. The landlord suggests that if the tenant is unsure about exam results, receiving their visa, or other conditions on the tenant attending University, they should contact the landlord to discuss on. If the cancellation request is accepted by the landlord for one of the above reasons, any Advance Rent Payment will be fully refunded to the account from which it was paid.
6. Prior to the occupation of this tenancy agreement, the Landlord may be willing to cancel the booking if a replacement tenant is found, by the tenant specified in this agreement, who will take on the full rent liability and terms stated within this tenancy agreement. This decision will be made by the management team at their discretion. This would be in line with our ‘Reletting Policy’ in which extra charges may apply in lieu of administration costs (please refer to “House Rules”).
7. If the tenant wishes to arrange a replacement tenant after checking into the property, this would be deemed as a surrendering of the tenancy, in which extra charges apply (please refer to “House Rules”). A request for a tenancy surrender needs to be made in writing. The decision to accept or deny this request will be made by the management team at their discretion.
8. For clauses 6 and 7, in order to cancel, the tenant must organise a replacement student to take over their contract and take over the liability for the rent and full tenancy terms stated in the agreement. The tenant will still be responsible for all rent payments until: 8.1 A replacement is found that fits all the criteria mentioned within the agreement.
8.2 The new agreement with the replacement tenant is signed.
8.3 The new cooling-off period has ended.
8.4 Any appropriate rent payments have been paid by the new tenant.
Frequent Asked Question (FAQ's)
What is platform fees?
Is it Refundable?
Will the booking fee be refunded to the student?
Why should a student book with UniAcco and not directly with the Property Manager?
Can I get someone to take over my Tenancy?
If you want to be released from your tenancy agreement, licence agreement, or SAT (Scotland) and you do not meet the requirements of a tenancy release, it is your responsibility to find a replacement tenant. The replacement tenant must agree to the existing rent and term conditions of the existing tenant.
If you find a replacement, you will be released from your tenancy from the start date of the new tenancy, however you may be charged to the Friday nearest to this date. You will be responsible for paying a £160 administration fee, paid directly to true. This fee covers the deep cleaning of the room in the period between you and your replacement, as well as the administration relating to issuing a new contract.
A tenancy takeover will be deemed complete to the point where a replacement is found when the following criteria are met:
- The new tenant has paid any current due rental charge, and this has been confirmed as received by true
- The new tenant has signed their AST or Licence Agreement
- The new tenant has confirmed receipt of keys
- The new Tenant has moved into the building and completed an inventory form. true will not refund any advanced rent payment until all the above criteria are met.
This policy will be reviewed regularly as the situation surrounding Covid-19 develops. true reserve the right to change the terms and conditions of this cancellation policy at any time.
Can I smoke in my room?
No. As per your tenancy agreement, it is not permitted to smoke inside any true Student building. There are designated smoking areas which you are welcome to use.
What happens if I lose my key fob?
We have a true staff member of security guard on the premises 24 hours a day to help with any enquiry. Our team are more than happy to help with any issue, especially helping you accessing your room when you get locked out!