Question 1

What payments do I need to make when applying?

Accepted Answer

When applying to live with Dwell, there are no fees to pay. This makes it easier for you to book your perfect dwell room.

Question 2

When do I pay my tenancy deposit?

Accepted Answer

Once you have applied, our Sales Team will look through your application, check to find you the best room available and send you a ‘Room Offer’ email. After you have signed your AST (contract), you will be asked to pay a tenancy deposit, so please have your bank card to hand when accepting your Room Offer.

Question 3

Is my deposit protected?

Accepted Answer

Once you have paid your tenancy deposit, we have 30 days to protect this under a Tenancy Deposit Scheme. The scheme dwell use is called My Deposits.

Question 4

What is a guarantor? Do I need one?

Accepted Answer

If you’re paying ahead for the full year, you don’t need a UK guarantor.
However, if you wish to pay your rent by installments, you will need a UK-based guarantor who is aged 21 or over and in full time employment. They’ll also need to annually earn at least 3 times your total rent amount, or be a homeowner.

Your guarantor must agree to pay the rent should you default on your payment. Providing a guarantor is common practice in the UK and provides us with the security and knowledge that the rent will be paid in full and on time.

If you cannot provide a qualified UK guarantor, you can contact Housing Hand to provide you with the Guarantor Service. Housing Hand specializes in dealing with International Students who cannot provide a Guarantor in the UK.

Question 5

Can I live with my friends or specify preferences for my flatmates?

Accepted Answer

Of course! Just state your friend’s names on your application, with them doing the same too. You can also say if you have a preferred gender or year of study for your flatmates. We’ll try our best to meet your preferences but it’s not always guaranteed and is subject to availability.

Question 6

Can I bring my pet?

Accepted Answer

You’ll unfortunately have to leave your beloved animals at home – we have a no pet policy across all of our sites.

Question 7

What is included in my rent?

Accepted Answer

All inclusive utility bills, Wi-Fi and contents insurance are all included in your rent.

Question 8

Where can I do my laundry?

Accepted Answer

We have laundry facilities at most of our sites, but please contact your site directly for more information. Where we do provide laundry onsite, we work with our laundry partner Circuit to ensure that our rates are competitive.

Question 9

Communal Cleaning in my flat

Accepted Answer

The communal areas of your flats is your responsibility. All landlord areas will be cleaned by us on a daily basis.

Question 10

Can I have guests staying over?

Accepted Answer

Of course! You can have any one guest staying overnight for 2 nights in any 7 day period – they must be signed in and out at your reception.

Castle Gate Haus