Castle Gate Haus

Ending Your Tenancy Before It Starts

Up to and including the 31st July you are able to cancel your tenancy agreement within 3 days of you accepting the agreement.  Should you cancel within this cooling off period, you will be released from your tenancy with no liability to pay any rent on the room.

From the 1st August you are not able to cancel your agreement and you will be tied in to the contract.

All cancellation requests must be made in writing to dwell.  For the avoidance of doubt this can be in the form of letter, email or a completed cancellation request form.

Ending Your Tenancy Agreement after Your Contract Has Started

You cannot end your tenancy agreement before the end of the contract term.  However, should you be able to find a suitable replacement tenant to take over your contract and the below criteria has been completed we would be able to release you from your tenancy;

• a replacement tenant has been found who has been approved by us a suitable tenant
• you have paid any administration fees owed to us for transferring your tenancy along with any rent owed on the room up to the end of your tenancy period
• paid any reasonable charges that are ascertained during an inspection of the flat and room at the end of your tenancy period
• the new tenant has signed a tenancy agreement with us for a period that is equal to the rest of your fixed term
• the new tenant has paid all booking or applications fee owed and any rent owing on the room
• the new tenant has provided all documents required including guarantor information if applicable

Only once all of the above criteria have been met, would your liability under this tenancy agreement end.

Failure of a new tenant signing a tenancy agreement for the room and fulfilling all criteria will mean you are liable for all rent on the room until the end date set out in the principals of your contract.

Exemptions

If you are a 1st year student and you haven’t got the required grades for your University, you will be released from your contract providing we receive a cancellation request within 48 hours of your results being published. You will also need to provide supporting evidence from UCAS or your University.

Any application/booking fee paid will not be refunded back to you, however any rent payments made will be refunded in full.

COVID-19 – Bookings affected both current (19/20) and future (20/21):

• Delay in University Commencement / Online Courses:
  Should there be a delay to the start date of universities, or for the period where the universities are closed and offering online courses, deferment to the new official start date of universities will be allowed. Rent will only be applicable from the new start date, any rent made for period prior to the new start date will be credited to any future rent payments or partially refunded if you have paid in full
• Cancellation of Your College/University Course due to COVID-19:
  If your 20/21 college or university course is unfortunately cancelled altogether, you will be released from your contract providing we receive a cancellation request email and course cancellation evidence within 48 hours of your college/university informing you (the evidence will need to show your name and the 20/21 course cancellation). 
• Travel Ban:
  In the event there is a government imposed ban restricting arrivals into UK or departure from your home country, deferment to when the travel ban is lifted will be allowed. Rent will only be applicable from the new start date, any rent made for the period prior to the lift of travel ban will be refunded
• COVID-19 Diagnosis:
  If you are unfortunately diagnosed with COVID-19, and your tenancy has not yet started, we would be able to cancel your contract in this circumstance provided you are able to provide one of the following documents within 7 days of you being issued it):  1)  Medical certificate confirming you have been infected with COVID-19 and are therefore unable to come to the UK    or    2) A letter from your university confirming you are not able to join the course due to illness
• Early Termination:
  We are currently reviewing our cancellation policy for those students who have indicated they have moved out or are no longer using their room.