Southampton Crossings

CANCELLATION AND EARLY TERMINATION POLICY 2025/26

1. Prior to entering into a Tenancy Agreement:
a) If we receive your written notice of cancellation before the Booking Confirmation email is sent, and within 7 days of application, there will be no charge, and your Advance Rent payment will be fully refunded. However, if you do not complete the tenancy agreement within 7 days of application, we reserve the right to keep the Advance Rent payment if the booking is cancelled by either party.

2. After entering into a Tenancy Agreement, but before the tenancy start date:

b) If we receive your written notice of cancellation within 72 hours of the Booking Confirmation email, and the tenancy has not yet started, there will be no charge, and your Advance Rent payment will be fully refunded; or

c) If we receive your written notice of cancellation after 72 hours of the Booking Confirmation email, and the tenancy has not started, we will not accept the cancellation or surrender of your tenancy until a replacement tenant is found for the Room.

3. On or after the tenancy start date:

d) If we receive your written notice of cancellation on or after the tenancy start date, we will not accept the cancellation or surrender of your tenancy until a replacement tenant is found for the Room.

In the event you cancel under sections (c) or (d) of this policy, we will make every effort to re-let the Room on your behalf, but we cannot guarantee success. You will remain responsible for paying rent and all other charges until a new tenancy for the Room begins. Once a replacement tenant completes all steps to enter into a tenancy agreement with us and is issued the Booking Confirmation email, your Advance Rent payment (and any other payments towards the rent of the Room) will be fully refunded, less any rent due to the point of takeover. In the event you do not fulfil your rental payment obligations in relation to the payment of rent on the due dates before moving in, we may cancel your tenancy agreement by giving you written notice. In this situation, the Advance Rent payment will not be refunded. In the event we need to cancel the tenancy agreement before you move into the Room, due to reasons beyond our control unknown at the time of issuing the Booking Confirmation, we will provide you with as much notice as possible in the circumstances and refund the Advance Rent and any other fees you have paid. We reserve the right to cancel any bookings where false or misleading information was provided to obtain the tenancy or booking.
 

No Place No Pay.

We understand that plans can change, and sometimes things don’t go as expected. Here’s what you need to know about our No Place, No Pay policy.

This offer is for prospective first-year undergraduate or postgraduate students applying to study in the UK for the 2025/26 academic year. This applies to full-term, part-term, and semester-let accommodations.

What Happens if You Don’t Get Your Place?

If you miss out on being offered a place at your chosen university or higher education institution, don’t worry! Just send us confirmation from UCAS or your chosen institution within 48 hours of your results being published and we’ll take care of the rest.

1. Proof of Results: Please email us your proof (in English) of declined or deferred admission to the relevant site email address within the required timeframe. This can be a rejection letter from the university or a UCAS confirmation.
2. Voluntary Withdrawal: If you decide to withdraw from your course or university on your own, the usual cancellation policy will apply.
3. Course Cancellation: If your course is no longer running, reach out to us. Depending on the details, we may be able to release you from your contract or help you relocate to another Host accommodation near an alternative course, if applicable.
4. University Decisions: If your offer is withdrawn by the university due to disciplinary or personal reasons, you’ll remain responsible for any contractual charges, and the usual cancellation policy will apply.
5. Late Enrolment or Exam Re-sits: If you miss your enrolment date or need to re-sit exams due to circumstances beyond your control, we may be able to release you from your contract. Here’s what to keep in mind:

• Each case will be reviewed by Host, and in some cases, the decision may rest with the landlord.
• If you haven’t collected your keys, you’ll still be responsible for rent from the tenancy start date until an agreed release or cancellation date.
• If you’ve already moved in, you’ll be liable for rent from the tenancy start date until an agreed release or cancellation date.
• Final decisions rest with the landlord, and while we’ll do our best to provide them with the necessary information on your behalf, they’re not required to approve a release or relocation request if your place at university is cancelled.

6. Refund Process: Once we verify your documentation and confirm it meets the terms, we’ll cancel your agreement and refund any rent owed to you, assuming all timings were followed.

Important Note

We can only accept a cancellation under these terms up and until 7 days before your tenancy start date at the latest, and if we receive the required evidence within 48 hours of it being published. If you’re unable to provide the required evidence on time, the standard cancellation terms will apply.

These terms are current as of 11/11/2024, but please remember, we may need to update or adjust them if needed. If we make changes, we’ll let you know via our website.

No Visa No Pay.

We’re here to support international students as you plan your studies in the UK for the 2025/26 academic year. If your visa plans don’t go as expected, here’s everything you need to know about our No Visa, No Pay policy, which applies to full-term, part-term, and semester-let accommodation.

What Happens if Your Visa Isn’t Approved?

If your visa application isn’t approved, we’re here to help. Simply send us proof of the visa refusal as soon as you can (within 48 hours of finding out, and no later than 7 days before your tenancy start date). Here’s how it works:

1. Proof of Visa Rejection: Please email us written confirmation (in English) of your visa rejection to admission to the relevant site email address within the required timeframe. We’ll only accept official written confirmation of the visa decision.
2. Missed Deadlines: If the required proof isn’t provided by the deadlines, we’ll apply the usual cancellation terms, and you’ll remain responsible for any rent charges.
3. Refund Process: Once we receive and verify the visa rejection proof within the specified timeframe, we’ll cancel your booking and refund any rent payments in full within 28 working days.
4. Pending Visa Applications: If your visa status is still pending within 7 days of your tenancy start date, let us know. We’ll do our best to hold your room, though this will depend on availability and our team’s discretion.
5. Responsibility: You’ll need to keep track of your visa status and keep us informed throughout the process to avoid any misunderstandings or unexpected charges.
6. Voluntary Visa Cancellation: If you choose to cancel your visa on your own, the usual cancellation policy will apply.
7. Visa Termination Due to Conduct: If your visa is terminated due to conduct or legal issues, you’ll remain responsible for any contractual charges, and the usual cancellation policy will apply.
8. Visa Cancellations During Your Stay: If your visa is cancelled or terminated after you’ve moved in, you must notify us within 48 hours. Here’s what to keep in mind:

• Each case will be reviewed by Host, and in some cases, the decision may rest with the landlord.
• If you haven’t collected your keys, you’ll still be responsible for rent from the tenancy start date until an agreed release or cancellation date.
• If you’ve already moved in, you’ll be liable for rent from the tenancy start date until an agreed release or cancellation date.
• Final decisions rest with the landlord, and while we’ll do our best to provide them with the necessary information on your behalf, they’re not required to approve a release request solely due to visa issues.

Important Note

We can only accept a cancellation under these terms up and until 7 days before your tenancy start date and if we receive the required evidence within 48 hours of it being published. If you’re unable to provide the required evidence on time, the standard cancellation terms will apply.

These terms are current as of 11/11/2024, but please remember, we may need to update or adjust them if needed. If we make changes, we’ll let you know via our website.