Case Study – Not Giving Up Until The Student Finds Their Dream Accommodation

Case Study - Not Giving Up Until The Student Finds Their Dream Accommodation

Written by Pierre Noronha

Born and raised in Mumbai, Pierre Noronha thought that he was destined to be a Chartered Accountant, but all that changed when he discovered his love for writing. Taking this new found passion forward, he started working as a content writer for UniAcco.

December 10, 2020

UniAcco is one of the leading student accommodation providers, having assisted more than 30,000 students in finding their ideal student accommodation in the UK. Our innovative tools have helped students identify and secure their accommodation with ease. Our efforts finally bore fruit when we recently bagged the coveted title of “Best Cross-Border Student Housing Provider 2020” at the 4th annual Greater London Enterprise Awards, hosted by SME News. In order to show the world that UniAcco not only talks the talk but also walks the walk, we’ve started a new blog series called “UniAcco Case Studies”. Through this series, we dissect the most intricate and challenging cases put forth to us by students in search of their ideal accommodation.

So far in UniAcco’s Case Study series, we’ve showcased how our property consultants have dealt with students on tight budgets. However, this time, we’ll talk about a unique case where money was no obstacle for a student. She had one simple requirement – A sprawling 2-floor apartment in the heart of York. Read on to find out how one of the newest additions to the property consultants team, Aditya, found this student her dream student accommodation.

Overview | Case Study

The student was after a luxurious accommodation in the heart of York. However, since she started her student accommodation search pretty late, she found out that most of her preferred accommodation options were already sold out. Ultimately, only one property was available but it came with a slew of terms and conditions that were dealt expertly by our property consultant, Aditya.

Case Scenario | Case Study

“A 2-floor luxury apartment in the heart of York”. This was the brief given to Aditya by the student. Since the student had money to splash, she thought she would get her ideal accommodation in no time. 

Challenges | Case Study

Despite having a high budget, the student was on the verge of not getting her preferred 2-floor apartment as she began her accommodation search very late.

Approach

In the student accommodation landscape, time is of the essence. Most students don’t realise this and often have to settle for subpar rooms that remained unsold during the peak season. Having an unlimited budget during the tail end of the accommodation season is as useful as having a sweater in a desert. 

By the time the student approached UniAcco, most of the top properties were already sold out. There was very little Aditya could do to help the student, however, he did not give up. He continued scouring websites and making phone calls to property managers to check if a room became available. Much to the chagrin of the student (and Aditya), none of the 2-floor luxury apartments in York was available. 

The student then had to reluctantly settle for the next best option – a studio apartment. Aditya could tell that the student wasn’t fully content with her accommodation, something we at UniAcco refuse to tolerate. Unrelenting, he continued making phone calls in hope of receiving some good news.

He eventually came across a property that met ALL the needs of the student! But there was one catch. This room was reserved only for non-students. The property had strict rules where a certain number of rooms were entitled only to non-students. 

Not taking no for an answer, Aditya pleaded with the property manager to make an exception. After numerous phone calls and emails, the 2 floor luxury apartment was finally made available to the student! 

The manager of the property confessed that this was the first time in the history of the property where a non-student room was made available for a student.

What’s more, Aditya managed to get the student a great deal on the 2-floor apartment. 

Result

The student greatly appreciated the lengths Aditya went to secure her dream accommodation for her. Even though she had booked an alternative studio room with us, she was touched by the fact that Aditya still worked hard to get her that 2-floor luxury apartment. She gave UniAcco a glowing review and promised to wax lyrical about UniAcco to all her friends! 

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