Polo Universitario

Cooling-Off Period
For bookings made before the 1st of August:

If you made your booking fewer than 7 calendar days before your Tenancy Agreement start date, you may cancel your booking until the earlier of:

7 calendar days after signing your Tenancy Agreement, or

The date the Tenancy Agreement commences.

You may not cancel once your tenancy commences.

For bookings made after the 1st of August:

If you made your booking fewer than 3 calendar days before your Tenancy Agreement start date, you may cancel your booking until the earlier of:

3 calendar days after signing your Tenancy Agreement, or

The date the Tenancy Agreement commences.

You may not cancel once your tenancy commences.

To request a cancellation within the cooling-off period, you need to send an email (contact details provided in your agreement). Upon cancellation, the property will refund your deposit within ten (10) calendar days, subject to any transfer fees for international bank transfers.

Replacement Tenant
If you wish to cancel after the cooling-off period, you may be able to find a replacement tenant to take over your Tenancy Agreement.

The replacement tenant must be over 18 years old and enrolled as a full-time student at a local university or college.

The incoming tenant must sign a new Tenancy Agreement with the property, submit the required documentation, and, if necessary, provide a suitable Guarantor.

Refunds will not be processed until the incoming tenant has signed the Tenancy Agreement, made payments, and moved in.

If a replacement tenant is not found, you and your Guarantor (if applicable) will be responsible for paying rent until the end of your contract. You will remain liable for rent until the new tenant’s Tenancy Agreement begins.

Fee: There is a £50 fee for processing a replacement tenant.

No Visa, No Pay
If your visa application is declined, you may be eligible to cancel your booking and receive a refund. To qualify for a cancellation under this policy, you must provide the following:

A written rejection letter concerning your visa application, or

Written confirmation from your university that you can no longer attend due to your visa being rejected.

You must submit the required documentation within 2 calendar days of receiving your rejection. Once the documents are verified, the property will inform you within 10 calendar days if your booking will be canceled and your deposit refunded.

No Place, No Pay
If you are a prospective full-time student and:

Your offer of a place at your chosen university is withdrawn, or

You are unable to attend due to government travel restrictions,

you may be eligible to cancel your booking and receive a refund of your deposit. You must provide the following documentation to qualify:

A written rejection letter from your chosen university, or

A letter from your new university (if your offer is withdrawn from your first choice),

Written evidence confirming that you cannot attend due to travel restrictions.

This documentation must be submitted within 2 calendar days of the date on the letter. If the property accepts your cancellation request, your deposit will be refunded, where applicable.

Important: "No Place, No Pay" is not applicable once your Tenancy Agreement has commenced.

Other Cancellation Policies
Cancellation after the cooling-off period: After the cooling-off period ends, you are not eligible for automatic cancellation. You and your Guarantor (if applicable) will be required to meet the obligations in your Tenancy Agreement, or you may need to find a replacement tenant.

Cancellation by the Property or Landlord: If you or your Guarantor fail to sign your Tenancy Agreement within the specified time, the property may cancel your booking. If the property is unable to offer you accommodation after your Tenancy Agreement is signed, they will contact you promptly and refund all monies paid. If you fail to make the first Rent payment or fail to check in within three (3) calendar days of your agreed check-in date, the property may cancel the Agreement with immediate effect.

Room Moves: Room moves are generally not allowed once checked in. However, in some cases, a room move may be permitted depending on availability. There is a €/£50 fee for changing rooms.