Question 1

Can I get someone to take over my Tenancy?

Accepted Answer

If you want to be released from your tenancy agreement, licence agreement, or SAT (Scotland) and you do not meet the requirements of a tenancy release, it is your responsibility to find a replacement tenant. The replacement tenant must agree to the existing rent and term conditions of the existing tenant.

If you find a replacement, you will be released from your tenancy from the start date of the new tenancy, however you may be charged to the Friday nearest to this date. You will be responsible for paying a £160 administration fee, paid directly to true. This fee covers the deep cleaning of the room in the period between you and your replacement, as well as the administration relating to issuing a new contract.

A tenancy takeover will be deemed complete to the point where a replacement is found when the following criteria are met:

The new tenant has paid any current due rental charge, and this has been confirmed as received by true
The new tenant has signed their AST or Licence Agreement
The new tenant has confirmed receipt of keys
The new Tenant has moved into the building and completed an inventory form. true will not refund any advanced rent payment until all the above criteria are met.

This policy will be reviewed regularly as the situation surrounding Covid-19 develops. true reserve the right to change the terms and conditions of this cancellation policy at any time.

Question 2

Can I smoke in my room?

Accepted Answer

No. As per your tenancy agreement, it is not permitted to smoke inside any true Student building. There are designated smoking areas which you are welcome to use.

Question 3

What happens if I lose my key fob?

Accepted Answer

We have a true staff member of security guard on the premises 24 hours a day to help with any enquiry. Our team are more than happy to help with any issue, especially helping you accessing your room when you get locked out!

Question 4

How safe are true properties?

Accepted Answer

True takes safety seriously. We have a dedicated member of staff or security guard on-site 24 hours a day, 7 days a week to give you peace of mind.

Our Electronic door entry systems, intercoms and CCTV ensure that everyone who lives with us benefits from the highest security standards, so the only thing they have to worry about is your studies.

True Student