Question 1

What is platform fees?

Accepted Answer

The fee is intended to support the delivery of improved customer services and guarantee that you receive preferential treatment throughout the booking process.

Question 2

Is it Refundable?

Accepted Answer

You can get a full refund if you cancel within 24 hours of payment, after which platform fees will not be refunded (To be added on Cancellation Policy also)

Question 3

Will the booking fee be refunded to the student?

Accepted Answer

Fee is non-refundable in case the student decides to swap their accommodation from a non-commissionable property to a commissionable property. Platform Fee is refundable to the student if they decide to cancel their booking within the defined “UniAcco Cooling Off Period”. This period will be upto 48 hours from the months April-September and 5 days from the months October-March.

Question 4

How will we differentiate the booking fee for a UK Student/International Student?

Accepted Answer

Platform fee reflects upfront for all non-commissionable properties. For partially commissionable properties, the platform fee should reflect at the time of the student filling the booking form. This is subject to the nationality of the student.

Question 5

Why should a student book with UniAcco and not directly with the Property Manager?

Accepted Answer

We will assist the student with the entire booking process.  End-to-end handling of the cancellation process for the student. (Platform Fee won’t be refundable to the student in this scenario). Post Move-In Assistance to the student.

Question 6

What's included with your rent?

Accepted Answer

Utility Bills, Wi-Fi Internet Access, Contents Insurance, 24-Hour On-Site Accommodation Teams

Question 7

Can I share with my friends?

Accepted Answer

Mezzino understand that friends like to stay together. Therefore if you are applying as a group please: Make it clear on the application form of the names of your group; Size of apartment you require; Talk to your accommodation team early as many buildings sell out quickly. Then we will do the rest!

Question 8

Can I stay for multiple years?

Accepted Answer

Many of our residents are returning students who just don't want to leave us. If you choose to stay for more than one year we often offer an early booking incentive. We can't prioritise when we're handing out rooms though, so apply as early as you can to improve your chances. And if you are staying we can give the rooms a thorough inspection, clean them and attend to any maintenance ready for when you return.

Question 9

When's my rent due?

Accepted Answer

We collect your rent four times a year in August, October, January and April. This allows you to avoid paying one big lump sum and also coincides with the issue of loan payments. Some of our sites require you to provide a guarantor, if appropriate, you'll be provided with details when you enquire about booking.

Question 10

How do I become a Resident Co-Ordinator at my building?

Accepted Answer

As part of our Accommodation Team we employ several students at each of our sites to take on emergency call outs, post, administration support, student support duties. These roles are vital and contribute to forming a happy community at all our buildings. If you would like to become part of our Accommodation team, gain valuable experience and get paid to live at our building then forward a copy of your CV to your local Accommodation Manager who will be happy to provide a Job Description and remuneration details.

Question 11

I want to stay at my building over the summer?

Accepted Answer

Great! Mezzino offers the opportunity for students to stay on over the summer. There are restrictions in terms of date and availability however if you speak with the local accommodation team they will advise you on availability and how you can book.

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