Question 1

What is platform fees?

Accepted Answer

The fee is intended to support the delivery of improved customer services and guarantee that you receive preferential treatment throughout the booking process.

Question 2

Is it Refundable?

Accepted Answer

You can get a full refund if you cancel within 24 hours of payment, after which platform fees will not be refunded (To be added on Cancellation Policy also)

Question 3

Will the booking fee be refunded to the student?

Accepted Answer

Fee is non-refundable in case the student decides to swap their accommodation from a non-commissionable property to a commissionable property. Platform Fee is refundable to the student if they decide to cancel their booking within the defined “UniAcco Cooling Off Period”. This period will be upto 48 hours from the months April-September and 5 days from the months October-March.

Question 4

How will we differentiate the booking fee for a UK Student/International Student?

Accepted Answer

Platform fee reflects upfront for all non-commissionable properties. For partially commissionable properties, the platform fee should reflect at the time of the student filling the booking form. This is subject to the nationality of the student.

Question 5

Why should a student book with UniAcco and not directly with the Property Manager?

Accepted Answer

We will assist the student with the entire booking process.  End-to-end handling of the cancellation process for the student. (Platform Fee won’t be refundable to the student in this scenario). Post Move-In Assistance to the student.

Question 6

Can I book if I'm under 18?

Accepted Answer

Yes, we accept bookings for those turning 18 in the first semester, with an adult co-signatory on the tenancy agreement. Policies for under-18s vary by property.

Question 7

Are pets allowed at properties?

Accepted Answer

No, pets of any kind are not permitted at properties, except registered assistance dogs.

Question 8

What items can I bring to properties?

Accepted Answer

Most belongings are allowed, but non-UK-compliant electricals, like rice cookers, may pose fire risks.

Question 9

Do I need to pay council tax?

Accepted Answer

If you are a qualifying full-time student, you will be exempt from paying Council Tax. You must provide us with your council tax exemption certificate, which your university can arrange. If you do not have this upon moving in due to not enrolling on your course, please bring the name of your university and your university student ID number.

Question 10

What is recycling at a property?

Accepted Answer

Recycling is one of the best ways for you to have a positive impact on the world. It's crucial for both the natural environment and us. We have provided recycling and refuse bins throughout your accommodation to make being eco-friendly easy for you. Ensure you empty packages completely and give them a quick rinse before recycling. Put items in the correct bin to avoid contaminating the waste load. Examples of recyclables include plastics, cardboard and paper, and aluminium and steel.

Question 11

How much are the deposits, and what happens to them?

Accepted Answer

Deposits vary by property and once paid, they are secured in a deposit protection scheme throughout the academic year. The deposit cannot be used towards rent instalments during your tenancy.

Question 12

What happens to my deposit?

Accepted Answer

Your deposit is securely placed in a deposit protection scheme for the academic year. At the end of your contract, the deposit will be returned to you, subject to the terms of the contract.

Question 13

Is a Guarantor required to book a room?

Accepted Answer

For Aspen, a UK-based guarantor is required.

Question 14

Instalment Plan - What are the payment plans available?

Accepted Answer

Aspen offers 3, 10 installments or the full payment option.

Question 15

Does the property have No Visa No Pay policy?

Accepted Answer

Yes, Aspen offers 'No Visa No Pay' policy.

Question 16

Does the property have No University No Pay policy?

Accepted Answer

Yes, Aspen offers 'No University No Pay' policy.

Question 17

How can I book this property?

Accepted Answer

You can book Aspen in 3 simple steps:

Make a booking by submitting your details through the UniAcco booking form and pay the deposit.
UniAcco will process your booking with the property manager.
Finally, sign the tenancy agreement to confirm the booking.

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