True Newcastle

If you book your room before the 31st of July there is a 14 day cooling off period. After the 31st of July, the cooling off period becomes 48 hours. 

If you cancel within 14 days (48 hours after the 31st of July), you are entitled to a full deposit refund.

Once you have booked and the 14 days has elapsed (or 48 hours after the 31st of July) you are bound into a legal license agreement which requires you to pay the rent for the full license period.

If you wish to cancel your booking once the 14 days (or 48 hours after the 31st of July) you will remain liable for the contractual obligations laid out in the Tenancy Agreement unless you can offer proof that you fit any of the following criteria:

• You fail to get the results to attend the City and University you selected
• Your VISA is declined
• You choose to move to another City where we are yet to have a true accommodation

In some cases, we’re willing to cancel the booking if a replacement tenant is found who will take on the rent liability. This decision will be made by the management team at their discretion.

COVID-19

BOOK WORRY-FREE WITH CONFIDENCE

The impact of Covid-19 has been felt globally & we have updated our true guarantee to reflect this. Students can book for just £1 with nothing else to pay until 10th August and can cancel for free if: 

-You’re unable to travel due to a travel ban or medical reasons (including Coronavirus)
-You fail to get the results to attend the City and University you selected
-Your VISA is declined
-You choose to move to another city where we are yet to have a true student accommodation  

So, if you are thinking about living with us for the next academic year, you can book with confidence with just a £1 deposit and nothing else to pay until 10th August. There are so many great reasons to stay with us from our all-inclusive luxury student apartments and suites to our awesome social spaces and first-class experiences.