Question 1

What's the Cooling Off Period?

Accepted Answer

All bookings receive a 5-day ‘cooling off’ period starting from the booking confirmation date. If you request to cancel within this period, you will be released from the contract and receive a full refund. Please note, should your check-in date fall within these 5 days, this will classify as the end of your ‘cooling off’ period.

Question 2

What will happen after my Cooling Off Period gets over?

Accepted Answer

Once the 5-day ‘cooling off’ period has expired, you will be liable to pay your accommodation fee as per your licence agreement, however, you do have the option to find a replacement occupier (at our sole discretion).

Question 3

What's the University Refusal?

Accepted Answer

Until 31st July 2022, any cancellation requests outside the ‘cooling off’ period will be considered only if you have not been accepted into your chosen London University. Each cancellation request will be taken on a case-by-case basis and must be supported by documents confirming university refusal. If cancellation is approved, you will be released from the contract and your accommodation fee will be refunded less the prepayment. After 31st July 2022, cancellations outside the ‘cooling off’ period will not be considered.

Question 4

What about the Covid-19 situation?

Accepted Answer

We understand this is a time of uncertainty and would like to reassure you that we will accept late cancellations if you are unable to reach the United Kingdom due to entry restrictions imposed by the government. Each cancellation request must be sent with supportive documents at least 24 hours prior to the booking start date. If the request is approved, you will be able to postpone your booking until restrictions are lifted.

Question 5

What happens if my Visa got Refused?

Accepted Answer

If your visa is refused, please contact us within 48 hours of receiving your visa refusal. Each cancellation request must be sent with the supportive document (visa refusal and official proof that your course has been canceled) prior to the booking start date. If cancellation is approved, you will be released from the contract and your accommodation fee will be refunded less the prepayment.

Colindale