Question 1

What is platform fees?

Accepted Answer

The fee is intended to support the delivery of improved customer services and guarantee that you receive preferential treatment throughout the booking process.

Question 2

Is it Refundable?

Accepted Answer

You can get a full refund if you cancel within 24 hours of payment, after which platform fees will not be refunded (To be added on Cancellation Policy also)

Question 3

Will the booking fee be refunded to the student?

Accepted Answer

Fee is non-refundable in case the student decides to swap their accommodation from a non-commissionable property to a commissionable property. Platform Fee is refundable to the student if they decide to cancel their booking within the defined “UniAcco Cooling Off Period”. This period will be upto 48 hours from the months April-September and 5 days from the months October-March.

Question 4

How will we differentiate the booking fee for a UK Student/International Student?

Accepted Answer

Platform fee reflects upfront for all non-commissionable properties. For partially commissionable properties, the platform fee should reflect at the time of the student filling the booking form. This is subject to the nationality of the student.

Question 5

Why should a student book with UniAcco and not directly with the Property Manager?

Accepted Answer

We will assist the student with the entire booking process.  End-to-end handling of the cancellation process for the student. (Platform Fee won’t be refundable to the student in this scenario). Post Move-In Assistance to the student.

Question 6

Who is eligible to book with Axo Student Living?

Accepted Answer

Any full time student can live with AXO.

Question 7

What happens if I chnage my mind after booking the room?

Accepted Answer

You have a 14 day ‘cooling off’ period from the point you pay your deposit as long as the 14 days lapse before the tenancy start date. Once the tenancy has started, you are not able to cancel.

If after the tenancy has started you want to leave, you will need to find a replacement to take over your room. We can advise you with this. Just speak to reception if this is something you require.

Question 8

What is a deposit protection scheme?

Accepted Answer

By law, if you pay a deposit to your landlord or letting agent then they must protect it in a government-authorised tenancy deposit protection scheme. It applies to all landlords and agents in England and Wales who have an Assured Shorthold Tenancy (AST) agreement (the contract) with their tenant.

It was introduced to ensure that you are able to get your deposit back from your landlord or agent when you move out.

Question 9

How many instalments can I pay with?

Accepted Answer

Students with a UK based guarantor can pay in up to 3 instalments.

Students without a UK based guarantor are required to pay in 1 instalment.

Students without a UK based guarantor can pay in up to 3 instalments if they use a qualifying guarantor service

Question 10

Are the room pictures on the website exact, the room I would receive?

Accepted Answer

The room pictures on the website are only indicative of the room type and not of the actual room you may be allocated. The reason for this is firstly we have so many rooms across the country, that it is not possible to put an image of every single room. Secondly, we receive many room preference requests from students i.e. female only, postgraduates only etc that we must wait until close to check in to allocate an exact room to make sure we do our best to meet resident requests. However – you will be allocated the room type you have selected.

Question 11

WillI get a chance to meet new people and make friends at AXO?

Accepted Answer

Yes, definitely! As part of our AXO Life program, we run an extensive events calendar across all our sites. An aim of this program is to allow residents to meet each other and make new friends.

Question 12

Is a Guarantor required to book a room?

Accepted Answer

For AXO Camden,no guarantor is required.

Question 13

Instalment Plan - What are the payment plans available?

Accepted Answer

AXO Camden offers 3 installments or the full payment option.

Question 14

Does the property have No Visa No Pay policy?

Accepted Answer

Yes, AXO Camden offers 'No Visa No Pay' policy.

Question 15

Does the property have No University No Pay policy?

Accepted Answer

Yes, AXO Camden offers 'No University No Pay' policy.

Question 16

How far are the nearby universities to the accommodation?

Accepted Answer

AXO Camden student accommodation is near Middlesex University London (1.4 Miles), UAL Central Saint Martins (1.3 Miles), EC London English School and EC London 30+ - Adult English Centre (1.8 Miles), UAL CSM Archway (1.3 Miles), BPP University London - King's Cross (1.8 Miles), Royal Veterinary College (1.1 Miles), London Contemporary Dance School (1.9 Miles), Conservatoire for Dance and Drama- London Contemporary Dance School (1.9 Miles), Middlesex University Archway Campus (1.5 Miles), Capel Manor College (1.9 Miles), London Metropolitan University (1.5 Miles). These campuses/universities are within 2 miles of the property.

Question 17

How can I book this property?

Accepted Answer

You can book AXO Camden in 3 simple steps:

Make a booking by submitting your details through the UniAcco booking form and pay the deposit.
UniAcco will process your booking with the property manager.
Finally, sign the tenancy agreement to confirm the booking.

AXO Camden

Special Offers

Location

Room Types

UniAcco Assurance

What To Expect

Reviews

FAQs